Hoa's Thesis Essay

2392 words - 10 pages

VIETNAM NATIONAL UNIVERSITY - HCMCHO CHI MINH CITY UNIVERSITY OF TECHNOLOGYSCHOOL OF INDUSTRIAL MANAGEMENTGRADUATION THESISRESEARCH of factors affecting the decision in choosing a transportation service provider of enterprises in Ho Chi Minh CityStudent : Le Lu HoaStudent ID : 70600815Major : Industrial ManagementCourse : K2006 (2006-2011)Supervisor : Nguyen Thi Hong Dang, MBANo. : 45HCMC, 01/2011iABSTRACTWith the aim of the study was to survey the business enterprises within Ho Chi Minh City includes: What is the objective of outsourcing? The main factors affecting the decision to select services domestic transportation service and the evaluation KPIs operational efficiency of transport services. The results provide help for service providers know what needs to focus on to meet the needs of customers.Research methodology includes the following steps: model building based on theories, qualitative research on factors that affect the decision to select providers of dosmestic transport services. Then, author conducted quantitative research to test the hypothesis of the model. Factors affecting the decision to outsource transportation services based on the findings of CAPS Research and AT Kearney (2004), Theoretical models of Donald J., David J., M.Bixby Cooper (2002), and a number of other studies of John Langley (2003), IWLA - Association of outsourced logistics services (2003).Quantitative research survey was conducted by the method of non-probability convenience sample included 130 enterprises. Therefore, the object is examined any business operating in the city. Ho Chi Minh was not hired or domestic transportation services. After collecting data, author analyzed data by using SPSS 17 software.The results showed that factors increase service quality, reduce costs and increase the ability to meet customer requirements are three main goals of outsourcing.On the factors affecting the decision to outsource is two contributing factors: supplier capacity (β1 = 0853), Cost (β2 = 0.154). ANOVA analysis showed no difference in the decision to select suppliers in different categories in the field of operation, ownership, firm size, position and status of respondents. From the research results can help service providers to consider and focus on improving the operational capacity to meet the enhanced requirements of the business.INDEXAbstract iiIndex iiiCHAPTER 1: INTRODUCTION 1 1.1 Reasons for the research 1 1.2 Objectives 2 1.3 Significances of the study 2 1.3.1 For enterprises in Ho Chi Minh City 2 1.3.2 For the author 3 1.4 Scope of the study 3 1.5 Schedule of the study 4 CHAPTER 2: THEORETICAL BACKGROUND 5 2.1 What is Logistics? 5 2.2 Characteristics and role of logistics 5 2.2.1 Characteristics 5 2.2.2 Vietnam Logistics statement 7 2.2.3 Transportation 9 2.3 Current status of transportation activities in Vietnam 11 2.4 The type of logistics services ...

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