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How To Become A Successful Manager

1606 words - 6 pages

IntroductionBefore being laid off last September, because of lack of work, like most companies, I was a Collections Manager; however, I was able to obtain letters of recommendations from the vice-president and Chief Executive Officer. There are a lot of things that you have to learn on your own. Companies do not train the way they used to in my book; fortunately, my director was a friend of mine who asked me to take the job because he was being promoted. Unfortunately, he did not have time to train me. We had a very busy office and I was in charge of 6 supervisors, 4 clerical personnel, and 96 collectors. I also had a great many friends there from a previous job. Most managers are fired within their first year because they do not look forward to what is coming ahead, they just look at the title and workload, there is a great deal more that goes into this. I asked my friend to send me the collectors manual, number stats, legal procedures and give me a briefing on what I was going to be dealing with two weeks before my start date so that I would know something about the company, their expectations and what I was up against. I considered myself prepared, most managers won't be. As a new manager, there is the responsibility of development and success of your assigned subordinates. This is a very challenging job that results in impressive satisfaction when top performance is achieved. In order to achieve this task, the managers' mission is to provide staff with a role model for professionalism, teamwork, compliance, motivation, and attendance. To succeed and be effective, managers must understand their role possess the skill needed to confront daily challenges head-on, and above all, know how to nurture and coach employees. This report will explain details and guidelines, procedures and philosophies that will allow a manager to become successful. This report will demonstrate some information regarding becoming a successful manager.Making the Transition:Changing your role:Balancing the line between manager and friend can be a difficult task. Most companies encourage you to avoid establishing relationships outside of work that may compromise your judgment during work. For those relationships that have already been created, adjustments need to be made. You will not want to become a bully; however, you cannot let the temptation to be friends undermine your role as a leader.A manager must always remember that you are always on duty. Sometimes you may forget that you are the boss, like during parties, or social events, however, your employees never will. They will interpret what you say and do. Your words and behavior send a more powerful message than you may realize. It is extremely important to set a good creidible working example of yourself, before you can expect it from your subordinates.Do not become an emotional dumpsite: Listen to your employee s sympathetically, when it relates to worker's conflicts or personal problems if they relate work, but...

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