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Huffman Trucking Viop Essay

4563 words - 19 pages

PAGE PAGE 17 Huffman
Huffman Network and Telephone RecommendationsTeam B has been tasked by Huffman Trucking to evaluate the company's current telephone and data network and provide recommendations for improvements. Huffman Trucking has provided Team B with a Service Request (SR-ht-010) which provides the criteria for Team B to base the recommendations on and include the expressed need for: increased efficiency, increased capabilities, additional features, and estimated cost for project completion.BackgroundHuffman Trucking has been on the forefront for innovative transportation needs. With hubs located in Los Angeles, St. Louis, Cleveland and Bayonne (New Jersey), Huffman's employees are ...view middle of the document...

Team B has identified the advantages and disadvantages to the current phone system in each location and they are explained in the following paragraphs.AdvantagesIn this day and time, a majority of individuals have heard the term Voice over IP when discussing telecommunications. Even though VoIP is gaining ground in the telecommunications field, PBX remains strong at many large enterprises due to its reliability. When PBX was first originated its purpose was to allow a company to have additional phone lines within the company without using local phone services. Additionally, most modern PBXs support advanced features such as voice mail, automatic number identification, and call forwarding. Furthermore, newer PBX systems support various Computer Telephony Integration and IP-enabling applications which is what Huffman Trucking is looking to incorporate into the new system.Despite the advantages of the current PBX systems in place, disadvantages also exist within the system which Huffman Trucking will need to take into consideration before deciding on which upgrades to make within the company.DisadvantagesThe disadvantages to the current system configuration are not necessarily hurting the business but are rather hindering the business from being more productive. With the current configuration, several locations are unable to conduct business as thoroughly as possible due to the limitations of the current phone system. A few of the identified limitations are the lack of voicemail and caller ID. Although some of the disadvantages are simple feature requests, they can benefit the company's overall success and quality of service.Possible loss of clients.Breakdown in communication between sites.POTS hindering company's abilities to have added features.Receiving of unwanted or unwarranted calls.Voicemail capabilities can offer a business an additional way of communicating and conducting business. Not only does voicemail allow for messages to be received at anytime, but it also allows workers to be away from the phone without the worries of missing an important call. Furthermore, the company is unable to identify adequately incoming calls such as; solicitors calling to sell services geared toward homeowners. With that said, Team B has identified both the advantages and disadvantages to the current telephone system configuration.Network SystemsNetwork Topologies and SwitchingThe pattern in which machines are linked on a network is considered the topology. Any given machine may have one or more links to another, and the links can be configured in a variety of ways. The simplest link is that of one-way between two devices, however, most businesses require a more complex configuration. Currently Huffman uses three distinct network topologies throughout the company. A Bus Topology is used at the CA-Office and the NJ-Office. At both facilities in Missouri and Ohio, a Token-Ring Topology is being used. The NJ-Plant and Ca-Plant has no clear topology in place,...

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