Identify And Analyze The Strategic Plan Of Your Organization And The Role Of Tqm In That Organization's Strategic Plan: Riordan Corporation

1740 words - 7 pages

Strategic Plan PaperIntroductionRiordan Corporation is an industry leader in the field of plastic injection molding. The Corporation of Riordan plastics design has earned international acclaim. Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of one billion dollars. To continue Riordan's success they will focus on their strategic plans and the role of Total Quality Management (TQM). With this focus the following items will be addressed the vision and mission of Riordan Corporation, if TQM is part of Riordan's strategic plan, the impact of globalization and the and how globalization increases the complexity of TQM for Riordan.Vision and MissionOur Focus•Six Sigma, leading edge R&D and exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing.•We are industry leaders in using polymer materials to provide solutions to our customer's challenges.•Our R&D is, and will remain, the industry leader in identifying industry trends.Our Customer Relationships•We will strive to be a solution provider for our customers and not be a part of our customer's challenges.•Long-term relationships will be sought by maintaining rigorous quality controls, innovative solutions, a responsive business attitude and reasonable pricing.Our Employees•We will maintain an innovative and team oriented working environment.•By assuring that our employees are well informed and properly supported, we will provide a climate focused on the long-term viability of our company.Our Future•We must be focused in achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth.Riordan Manufacturing wants to strengthen their relationship with their existing customers. Their pricing strategy will remain the same as in previous years, a cost-plus method. However, sales managers now have more leverage when working with customers and can assign discounts to customers without approval of headquarters provided the sale still meets the minimum profit margins. The purpose of this sales plan is to help the sales organization prioritize activities and resources in an effort to meet or exceed the stated sales objectives. The new sales information system will help them better understand their customers' needs so that they can shape products and solutions to respond to those needs. Part of their annual assessment will reflect the extent to which you support and use the new system. In addition, we are shaping and nurturing relationships with new customers. They need every member of the team to get out there and connect with new customer segments. Riordan Manufacturing is providing resources such as financial incentives, tradeshow funding, and market research reports to support their effort...

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