Importance And Impacts Of Business Ethics In Hospitality Sectors

7952 words - 32 pages

Asian Social Science; Vol. 10, No. 8; 2014 ISSN 1911-2017 E-ISSN 1911-2025
Published by Canadian Center of Science and Education
Corporate Social Responsibility (CSR) and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards
Vimolboon Cherapanukorn1,2 & Kirsten Focken2 1 Collage of Art, Media and Technology, Chiang Mai Universty, Thailand 2 School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hong Kong Correspondence: Vimolboon Cherapanukorn, Collage of Art, Media and Technology, Chiang Mai University, Thailand. E-mail: Received: January 22, 2014 Accepted: February 27, 2014 Online Published: March 26, 2014 doi:10.5539/ass.v10n8p198 URL: Abstract The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR) but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. The findings reveal that CSR is a blurry subject and there is a lack of an overall accepted definition and guidelines. The reporting of CSR activities by the Asian luxury hotels includes various overall activities, many of which are normal business practices. Many of these hotel groups are adopting international standards and most of them underline the importance of the environment and society. The study concludes that the motivation for CSR is oriented towards sustaining the basis for their operations. The outcome of the research suggests that further studies should analyze different hotel segments, such as local hotels or small-medium size hotels, in one particular country or comparing between various countries. Keywords: sustainability, CSR strategy, Asia, hotels 1. Introduction Sustainable development and responsible business practices are increasingly important in all business sectors. The tourism and hospitality industries have the potential to both contribute to a degradation of natural and cultural assets as well as to an unequal distribution of benefits and wealth. The potential positive contribution of tourism consists of the conservation and protection of the nature as tourism depends on the natural assets and businesses are largely dependent on sustainable management practices. However, there are many tourism developments that harm natural or cultural assets and are managed in an unsustainable and unequal way. Furthermore, in recent years global tourism is more closely linked to climate change. Tourism involves the movement of people from their homes to other destinations and accounts for about 50% of traffic movements (Simpson, Gössling, Scott, Hall, & Gladin, 2008). There is no easy...

Find Another Essay On Importance and impacts of business ethics in hospitality sectors

The Importance Of Hospitality In Odyssey

580 words - 2 pages Hospitality played a major role in helping Telémakhos find information about the whereabouts of his father. Likewise, Odysseus wouldn't have even reached his homeland without the various hospitable people he encountered on his journey home. Hospitality was offered in the forms of shelter, food, clothes, transport, and entertainment for both Odysseus and his son, Telémakhos. In his search for finding about the status of his

Transportation Sectors and Institutions in the Philippines

4984 words - 20 pages explores online encyclopedias, online articles, government publications, written handouts and websites of different transport agencies and institutions to know their roles and ways in assuring the efficiency in giving services to its consumers, as a part of the transportation system. An Overview on Transportation Sectors and the Efficiency of Its Institutions Transportation is defined as a system of moving people and

Affect of Cultural Values And Personal Ethics in Business Decisions

1227 words - 5 pages representatives and so on (Colero). The above stated quote gives and excellent informal standards of professional ethics. The informal principles of professional ethics are a blueprint that most people in businesses and many other workplace settings can refer to when some guidelines are unclear. The bullet points supply great characteristics and/or qualities he or she should have in making business decisions or involve these in the critical thinking


1244 words - 5 pages Transit Authority (CTA), representing the service sector, are widely known organizations. They all have rich histories spanning decades, even centuries. We will take a brief look at their history, mission, strategic goals, and the importance of each organization's leadership in relation to quality. The value of quality in relationship to customer satisfaction and a description of the need for customer driven quality will be explained. A comparison

Importance of Strategic Planning and Management in the Business Environment

904 words - 4 pages Strategic Planning and Management PAGE \* MERGEFORMAT 1 Importance of Strategic Planning and Management in the Business EnvironmentnameBUS/475: Integrated Business TopicsDecember 2009instructorImportance of Strategic Planning and Management in the Business EnvironmentThe decision to embark on a new business venture can be daunting. The fear of lost time, money, and resources on a failed venture will deter many individuals from pursuing a dream

Importance of Strategic Planning and Management in the Business Environment

589 words - 2 pages ensuring the future success of the organization. In addition, Strategic Management and Planning involves, planning, directing, organizing, and controlling the company's strategy. Strategic management, consist of three processes that entail corporate business, functional level planners, and support personnel. (Pearce & Robinson, 2004)Strategic Plan ImportanceIn today's business environment a strategic business plan is indispensable due to the

The importance of ethics in an organization.

2825 words - 11 pages if it is enforced and consistent with the organizational culture.There is an importance in managing ethics in the workplace as it holds tremendous benefits for organizations and its employees, both moral and practical. This is particularly true today when it is critical to understand and manage highly diverse values in the workplace.List of ReferencesBartlett, A. and Preston D. (2000), "Can Ethical Behavior Really Exist in Business?", Journal of

The Importance of Ethics in a Workplace

1432 words - 6 pages assist employees with question or problems relating to the business ethics, and periodically discuss ethic conduct in the business. Lastly managers are responsible for appropriate corrective action when standards are violated. Boeing Board of Directors and finance employees not only have to comply to the Code of Conduct, but additional obligations that are related directly with their career. Boeing addresses the third Guideline, however, the lack

The Importance of Hospitality in Ancient Greece versus The Dark Ages

869 words - 3 pages In ancient Greek society, the mistreatment of strangers was considered to be a serious offence. Hellenic culture was encouraged to cultivate ethics, an attitude of welcome, and was very proud of its hospitality to strangers. The Greek word for hospitality, philoxenia, literally means “love of strangers”. Homer might have had such a definition in mind while introducing the theme of hospitality in his epic poem, The Odyssey. His idea

Access the impacts of globalisation in our business world

518 words - 2 pages Globalisation leads to increased integration and interdependence between countries coming together in a global economy.Eroding national boundaries, international developments, international organisations having and increasing impact on economic performance.Trades in G + S US$8.5 trillion to US$16.0 trillion 1990-2002. Averaging 7% growth per year.Financial flows reaching US$24.5 trillion in 2003. Deregulation of financial markets. Increased

Cultural Values And Personal Ethics in Business

1455 words - 6 pages shadow the importance of personal values in the process, pose as another challenge. Emmerling (2003) states that the emotions felt during the decision-making process can have an effect on the number of alternatives, amount of effort people are willing to invest, and people's willingness to take risks. Critical Analysis People put personal, organizational, and cultural values into consideration when making decisions and use these values to gauge

Similar Essays

The Importance Of Ethics And Values In Business Sustainability

1312 words - 5 pages Business Management Research Assignment (chapter 5 & 11) Q1: The importance of ethics and values in business sustainability: Ethics has to do with an individual’s judgment and their morals. Their ethics help us determine right from wrong. “Values are attitudes towards things like truths, justice, honesty etc.”( Nieuwenhuizen, Oosthuizen & Drotskie 2012:95) Ethics and values are important within a business organisation because they influence

The Importance Of Ethics In Business

1471 words - 6 pages business relationships. These characteristics are the bases for our integrity. This in term identifies our character and is the basis and guidelines for how we are judged and viewed among our peers. I also believe that it is very important for an employer to hire people who possess a positive work ethics and are fanatics of integrity. This in term leads to them being fanatics of good customer service. A strong deterrent to unethical behavior

International Business: The Importance Of Ethics In Business

1718 words - 7 pages with two main business ethics' topics brought up by Dr. Rothlin in his book, Becoming a Top Notch Player: 18 Rules of International Business Ethics. We will be discussing rules 14 &15 in the following. Rule 14 deals with securing your public reputation by having a commitment to quality and excellence. Rule 15 deals mainly with corruption and it's negative impacts on day-to-day business dealings. Although rules 14 &15 are both in the realm of

The Importance Of Hospitality In The Odyssey

873 words - 3 pages Xenia in The Odyssey Hospitality today is nothing like it was in Ancient Greece. Today, good hospitality is being friendly and respectful to a guest. In Ancient Greece, hospitality was something people had to do, or face the wrath of Zeus. Zeus’s law of hospitality is that any stranger that comes to your home, the host must be willing to feed, entertain, and maybe offer them a bath and anything else they might be in need of without question