Improving Business With It Metrics Wilmington University Assignment

643 words - 3 pages

IT Effectiveness and Efficiency of Staples
Wilmington University

Effectiveness IT metrics measures how IT affects specific aspects of the business world, and a part of the business process. The given aspects include conversion rates, customer satisfaction in addition to sell-through increases. In short, Effectiveness measures how well a company, or business is reaching its objectives, and constantly questions as to whether the right actions being taken to meet the given objectives. An example in real life would be how well customers are treated at the Apple store when purchasing a new iPod or computer.
Effectiveness IT Metrics is very similar to Efficiency IT Metrics, however, there are several differences that place between the two. For example, Efficiency IT Metrics refers to the technical aspects such as rate of speed, and availability. In example, the rate of speed is used in reference to transactions. They are so many different elements that can be used and measure in the speed of transactions. It also measure how fast information can travel through out the company, and the speed of transactions between venders and it can even measure the amount of time a company is available to assist it’s consumers. An example in real life would refer to the number of page views on a website. In terms of traffic, traffic is used to measure how many people how visited a website in a given period of time. In illustration, how many people visit google.com each and everyday.
One company in particular is heavily improving their effectiveness with it’s online store and that company is Staples. Staples is not only the largest office products company in the world, but the second largest online retailer in the world. It's even bigger than Apple online, and it's only second to Amazon. Staples just enhanced its website, which has the potential to lead to increased sales. 
Staple’s physical stores are suffering due to increased competition and a hesitant consumers. The good news is that Staples.com is the second largest online retailer in the world. Once a company establishes such a large online presence,...

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