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Improving Organizational Performance Essay

1519 words - 6 pages

With the current trend in organizations of constant change and increasingly demanding marketplaces, the most significant challenge of any organization is how to improve performance. In order for the organization to survive and grow, it must depend upon the vigor, passion, and ingenuity of all who are a part of the organization. The purpose of this paper is to provide a summary of the Improving Organizational Performance simulation; briefly to describe the situation, recommend solution (s) and state the results for each of the four phases in the simulation; summarize the organizational psychology concepts addressed in the simulation by answering specific questions.Overview of AirdevilsFounded in 1995 by Celsey Evan, Airdevils is an organization based in Salt Lake City, Utah, that performs aerial stunts for a number of clients. One year later Evans was joined by five of her colleagues and currently employees 155. The types of stunts Airdevils perform include: skydiving, sky surfing, hang gliding, and paragliding. Service3s are provided for motion picture and television production, demonstration events, publicity stunts, and marketing campaigns. Until two years ago Airdevils has received numerous national and international awards for their daring aerial stunts. The past two years have yielded no awards for the organization. Faithful clients have expressed dissatisfaction with the quality of stunts. In addition, several top employees have resigned and, to complicate matters, job satisfaction is low (University of Phoenix simulation, 2009).Phase One September 2007In the past two years the quality of performance has taken a dramatic decline. Evans attributes the decline to complacency and the hiring of additional staff. Evans erroneously thought the problem would resolve itself as the new employees became acclimated to the organization. In an effort to get to the root of the problem, Evans administered the Job Description Index (JDI) survey. The results of the survey revealed that job satisfaction was noticeably low. Evans discovered that the stunt performers were the most dissatisfied group within the organization. In an effort to identify the reason for job dissatisfaction among the stunt performers, Evans has hired Dream Teamworks, an organizational psychology consultant firm, in effort to improve. organizational performance (University of Phoenix simulation, 2009).RecommendationThe findings of the JDI summary reveal that the group with the lowest level of job satisfaction is the stunt performers. The summary also indicates that this group is reasonably satisfied with supervisors and coworkers. This area indicates the lowest level of satisfaction is work, pay, and satisfaction. Based upon the data provided by the survey and comments from the blog, the reason for low job satisfaction is: "I can't do what I joined the company for, the stunts are routine and don't excite me much. Moreover my suggestions don't find any takers" (University of Phoenix...

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