Ing Case Study

1625 words - 7 pages

Organizational structure can be defined as the “formal arrangement of jobs within an organization” (Robbins & Coulter, 2009, p. 185). Having a defined and unified structure helps employees work more efficiently. Jacques Kemp, former CEO of ING Insurance Asia/Pacific, realized this need early on in his role. The company had been performing well and recently acquired another insurance company to become “one of the largest life insurance companies in Asia-Pacific” (Schotter, 2006, p. 4). However, Kemp’s proactive personality led him to seek out ways to achieve more efficient coordination between the regional office and business units (Robbins & Coulter, 2009). Kemp noticed that “most business unit managers did not even know the current corporate standards” and he began searching for a way to manage the managers (Schotter, 2006, p. 5). ING Insurance Asia/Pacific’s organizational structure was mechanistic and fairly well structured, but for a company that had recently been involved in a major acquisition and was divided across 12 geographically dispersed markets there was a great need to tweak this structure to unify the company (Schotter, 2006). If I had been in Kemp’s position as CEO, I would have made modifications to the organizational chain of command, formalized business processes, and used technology to stimulate collaboration amongst the region to help this company overcome organizational design challenges.
ING Insurance Asia/Pacific’s (ING A/P) organizational design structure in 2003 can be classified as moderately mechanistic with functional design of their regional office and a divisional structural design of their business units. ING A/P was organized into business units by country with one regional office in Hong Kong (Schotter, 2006). While the business units and regional office had defined organizational structures, they did not have synchronized operations across the region. ING A/P had obvious flaws within the design elements of their organizational structure. First, this organization’s chain of command was not fully developed. Regional functional managers were ill-informed regarding business unit activities because the business units did not report to the regional functional managers unless they specifically requested information. For instance, when the Australia regional manager received data from the Australia legal manager, the data was kept within the Australia business unit and not disseminated to the regional legal manager (Schotter, 2006). To add to the chaos, there was little formalization across the region. Business units devised their own operating procedures, standards, and goals (Schotter, 2006). Even though there was a defined goal for the region, the business units developed their own interpretation of the goal. Additionally, there was no congruence in reporting formats and it seemed that nobody was speaking the same language (Schotter, 2006). Business units’ reports were completed in varying configurations which...

Find Another Essay On ING Case Study

asdf Essay

1054 words - 5 pages remaining in the limitations of the Chinese language. For example, in Chinese 摇滚(yao gun) when directly translated means “shake” and “stone” but the actual meaning of 摇滚is “Rock’n’Roll.” In this case, a concept in English is translated into Chinese through using native terms instead of using phonically similar terms to express the English definition. Another example, Chinese 电脑(dian nao) for English “computer” where the native word has no phonological

Exploring the Causes of the Prevalence of Sickle Cell Anemia in Saudi Arabia

1336 words - 5 pages investigated. It is hypothesized that Endogamy and other social factors of this country plays important role in these massive numbers of infected and genetic carrier people. The following five literature review attempt to demon¬strate and support this hypothesis. In a research article by Al-Qurashi, El-Mouzan, Al-Herbish, Al-Salloum, Al-Omar. (2005), one specific objective was addressed for guid¬ing the study. This objective was to

vodafone

6291 words - 25 pages employees throughout the deployment and express- ing their explicit support for 6464 CASE STUDY EVO. Finally, the EVO team offered important compro- mises. Some solutions were adapted to better meet local requirements, most notably the decision not to implement the order-to-cash process. At the same time, not all work- ers were moved to the shared services center during the first phase. This helped to minimize the degree of sud- den change in

Catherine Sloper's Self-realization in Henry James' Washington Square

682 words - 3 pages Catherine Sloper's Self-realization in Henry James' Washington Square In his essay, "Washington Square: A Study in the Growth of an Inner Self," James W. Gargano argues convincingly that the Henry James's novel, Washington Square, revolves around the emotional, psychological, and spiritual development of Catherine Sloper. With one small exception, Gargano makes his case so persuasively that it seems hard to believe that there could be any

My published work

5801 words - 23 pages guided by the professor rather than instructed. "In this sense, the instructor acts as a coach and has four roles to play: leader, monitor/assessor, facilitator, and evaluator" (Hanson 2006, p. 27). Background of Innovation Understanding the best learning methods with the best teaching practices has evolved from teacher-centered to student-centered. In the later, we find an evolution from lecture, to case study, to discovery learning to experien

Gestational Diabetes Mellitus (GDM)

1636 words - 7 pages . Further analysis of existing and recent data concerning potential treatment benefit of GDM is warranted. Retrospective studies: The only large scale case control study describing perinatal outcomes in treated vs untreated GDM was provided by Langer et al. 13 In this study: • A matched control of 555 gravidas, GDM diagnosed after 37 weeks, were compared with 1110 subjects treated for gestational diabetes mellitus and 1110 nondiabetic

Sales and marketing management

10356 words - 41 pages counselors' case reports.1) This analysis showed that the small businesses used consultants to help them obtain essential in- formation for conducting many of their business affairs, such as basic planning, general busi- ness practice, accounting, finance and loan pro- curement, advertising and promotion, market re- search, feasibility studies and operations. Next, 50 Small Business Development Center (SBDC) client cases were selected at random - 5

Early implant placement with simultaneous guided bone regeneration following single-tooth extraction in the esthetic zone.12-month results

6425 words - 26 pages Case Series Early Implant Placement With Simultaneous Guided Bone Regeneration Following Single-Tooth Extraction in the Esthetic Zone: 12-Month Results of a Prospective Study With 20 Consecutive Patients Daniel Buser,* Sandro Halbritter,* Chris Hart,* Michael M. Bornstein,* Linda Gru¨tter,† Vivianne Chappuis,* and Urs C. Belser† Background: Early implant placement is one of the treatment options in postextraction sites in the

The Science Of War

1087 words - 4 pages petty officers who are personally committing each act of war. Assuming the existence of free will (past the orders of superiors), these are the men who are responsible for what they do, (as is anyone) and in this case, that is make war.It seems necessary to reevaluate the definition of the word war. Webster's: WAR. (wôr) 1. A state or period of armed conflict between nations, parties, or states. 2. The techniques of war; military

Intersect Investment Benchmarking

6380 words - 26 pages Advertising Bureau. (n.d.). XMOS Case Study: ING: Introduction to the U.S.Market. Retrieved on November 17, 2007 from http://iab.net/Kaarre, J., & Epley, S. (1993). IDS takes a fresh look at customer satisfaction. Marketing Research, 5(2), 7-10. Retrieved November 13, 2007, from Business Source Complete database.Kinicki & Kreitner. (2004). Organizational behavior. New York: The McGraw-Hill Companies.Leadership Styles (2007). Retrieved on

Designing high-leverage strategies and tactics

6483 words - 26 pages positions in sys- tems analysis, project management, cost accounting, and finance and been consulting in commercial and retail banking, com- puter and information systems, education, engraving and print- ing, entertainment and multimedia, hospitality and tourism, petro- leum, pharmaceuticals, and in the vitamin and nutrition industries. 1. Introduction A few general principles contend with the tightly- knit community of strategy researchers and

Similar Essays

Sterling Marking Products Ing Essay

1053 words - 4 pages PROBLEM/ISSUE STATEMENT:We need to determine whether Sterling possesses the key success factors necessary to expand internationally into the UK. Our analysis will evaluate the feasibility of Sterling's international expansion via exporting, licensing and branching.SITUATION ANALYSIS:Market Segmentation (SWOT)Strengths-Significantly higher market demand than in Canada (162k-192k vs. 87K)Weaknesses-Barriers to entry include, high number of

Lyme Disease: A Tick Ing Time Bomb

1522 words - 7 pages are several ways to prevent the transmission and likelihood of acquiring Lyme disease. Persons whom are active outdoors, especially in high LD geographic areas, should be well educated on prevention of the disease. Thorough skin examinations should be performed following exposure to known tick habitats. Repellants such as DEET and other protective clothing should be used. One study in Connecticut showed that with the use of repellant and

War, & How It(It's) Affected(Ing) Our Economy

1714 words - 7 pages financed by war bonds, then individuals purchasing those bonds are making active decisions to do so and are purchasing them after first meeting basic needs for goods and services. They may decrease consumption in some areas, or they may decrease personal savings in favor of designating a portion of their savings to be used to finance the war. In any case, the greater freedom of the individual or business to invest in war bonds can result in

Supreme Canning Company Essay

997 words - 4 pages market portfolios: technique and analysis 187 Summary 191 Questions for discussion 191 References 192 Further reading 193 Case Study 4.1 IKEA 194 Case Study 4.2 Seven-Eleven Japan 196 5 Information for international market(ing) decisions 199 5.1 Introduction 199 5.2 Sources of information 202 5.3 Assessing market potential 208 5.4 Export marketing research 213 5.5 Using the Internet and e-mail for data collection 226 Summary 228 Questions for