Inter Cultural Communication In The Workplace

1268 words - 5 pages

Inter cultural Communication in the WorkplaceThe United Nations Economic, Social, and Cultural Organization (UNESCO, 2002) described culture as follows: "... culture should be regarded as the set of distinctive spiritual, material, intellectual and emotional features of society or a social group, and that it encompasses, in addition to art and literature, lifestyles, ways of living together, value systems, traditions and beliefs" (Wikipedia, 2006). Organizations are microcosms of the society in which they exist. As such, they inherit societal challenges and struggles. How organizations respond to these challenges depends on leadership, the organization's mission and values, group culture, and of course, external factors such as legislation (About, Inc., 2006). The EEOC website indicates that in fiscal year 2004, it received approximately 27,696 charges of race discrimination and resolved 29,631 race charges in fiscal year 2004, recovering $61.1 million in monetary benefits for charging parties and other aggrieved individuals. This amount does not include any monetary benefits that may have been obtained through litigation. The EEOC has reported an increasing number of color discrimination charges, which have increased by 125% since the mid-1990s - from 413 in fiscal year 1994 to 932 in fiscal year 2004. Post-9/11 reports indicate that religious intolerance and discrimination toward middle-eastern looking employees has also increased (Pizarro-Eckert, S., 2006).Several years ago, I witnessed a confrontation in the workplace between an African American man and a Jewish woman, both working in a small four-person office. It was a fairly harmonious work environment, everyone got along well for the most part. It was a week before Martin Luther King, Jr. Day, and the man went to his boss and advised him that he would not be coming to work on the holiday, and would instead be participating in the march. At the time, that particular holiday was not recognized as a regular day off in this office. The woman in the office advised the boss that if the man can take the day off, then she should be able to as well. Without taking time to even think the issue over or talk with both parties to get a full account of the situation, the boss immediately told the woman that she has no reason to celebrate that holiday since she is not African American and would not be taking that day off. However, he did allow the man to have that day off with pay. From this, a much larger argument ensued between the woman and the man. The man gloated over his day off in front of the woman, there were many derogatory comments made by both the man and the woman aimed directly at each other's heritage, including several racial and religious slurs. During all of this, the boss went into his office and shut the door. In the end, the man took the day off, the woman did not, and the two of them never got along again.The communication issue here lies in the fact that neither of the people was...

Find Another Essay On Inter Cultural Communication in the Workplace

Communication In the Workplace Essay

1722 words - 7 pages In an interview with George Lakoff, a linguistics professor at the University of California, Berkeley, Ian A. Boal examines the social, political and economic implications of language and its relationship to the conduit metaphor. The interview, published in Boal's essay, Body, Brain and Communication, takes a closer look at the conduit metaphor in connection with computers and communication on the Internet and World Wide Web. More importantly

Cultural Competency in the Workplace Essay

1182 words - 5 pages characteristics of a diversity mature individual include a person who challenges conventional wisdom, and engages in continuous learning. When a person challenges conventional wisdom, he or she is saying it is not ok to continue the same processes of the past because it may affect views and values of the current employees. Also the individual must be willing to continue building his or her awareness of the effects of cultural competency in the workplace

Cultural Diversity in the Workplace

2890 words - 12 pages Juan Concepcion Managing Diversity in the Workplace Cultural diversity in the workplace is becoming more and more prevalent. Corporations in all industries are encouraging minorities, women, elderly workers, people with disabilities as well as foreign workers to join white males in the workplace. The following analysis will focus on these groups and how companies are encouraging them to join an ever-expanding workplace. Even if affirmative

Communication Barriers in the Workplace

1027 words - 4 pages are created and perform to due an effective means of communication and the ability to put personal preferences aside to work on a common goal.Race and Ethnic OriginDiversity in the workplace ensures that all members of the workforce are working towards the common goal and mission of the organization. In a diverse workforce race and ethnic origin are an after thought. "our society is diverse and is becoming more so by the day. We are at a critical

Intercultural Communication in the Workplace

1095 words - 4 pages intercultural communication. Finally there is psycho cultural data. This is information about the individual's characteristics, and is the sort of data most relevant to communication with friends. ( increased uncertainty in interactions with different cultures is accompanied by higher levels of anxiety, as we anticipate a wider array of possible negative outcomes. We may worry about damage to our self-esteem from feeling confused

Intercultural Communication in the Workplace

823 words - 3 pages nonverbal--goes beyond what's said, written, or expressed. The process of communicating differs among cultures: It's how it's said (or written or expressed), when it's said, and why it's said. These things comprise one's communication style. Miscommunication can (and often does) result when an individual's style of communicating differs from that of another person. In today's workplace, you can bet that, at some point, you'll deal with a co-worker

Communication Issues in the Workplace

2627 words - 11 pages AbstractWithin the workplace, there are many factors that affect overall communications. These factors alone may not break down the barriers of communication; however, when you add two or three factors together, the lines of communication begin to weaken. This deterioration of communication leads to larger issues and slowly the company begins to fail. When a company fails, everyone suffers. Knowing how to handle workplace communication issues

Intercultural Communication in the Workplace

1102 words - 4 pages The workplace is a diverse arena where people of different cultures are forced to coexist and cooperate in order for a company to become successful. In some cases people from different backgrounds and cultures can learn from one another and will then make the group stronger. In other cases, however, the cultures can clash due to each other's ignorance. The key to establishing a solid foundation of cultural understanding is to be open-minded

Communication Problems in the Workplace

663 words - 3 pages Communication Problems in the Workplace I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent

Gender Differences in Communication In The Workplace

1490 words - 6 pages department.Perhaps if he had addressed the problem in it’s infancy it would never had become unsolvable. We used nonverbal communication in the form of eye contact to encourage users to tell us more about the problem with the computer or what they were doing before error message that appeared on the monitor.We had to be careful however not to overstep of the cultural restrictions concerning eyecontact.In my culture openly looking at a person who is

Managing Cultural Diversity in the Workplace

2949 words - 12 pages Cultural diversity in the workplace is becoming more and more prevalent. Corporations in all industries are encouraging minorities, women, elderly workers, people with disabilities as well as foreign workers to join white males in the workplace. The following analysis will focus on these groups and how companies are encouraging them to join an ever-expanding workplace. Even if affirmative action is dismantled, diversity of the workforce is

Similar Essays

Intercultural Communication In The Workplace Cultural Diversity

1172 words - 5 pages here?" and check assumptions.6.Avoid jokes, words, or expressions that are hot buttons, such as those that are based on ethnicity, race, or gender.7.Use language that fosters trust and alliance.8.Respect differences; do not judge people because of the way they speak.9.Do not exclude others through language (¶ 1).Good communication can benefit in the understanding of cultural differences. When working with a coworker, one should always

Non Verbal Communication And Inter Cultural Communication Essay

1027 words - 4 pages cultural sense(LERON,2003).CHEN in 2006 said that capabilities of conveying cultural values suitably effect communication permit people to become intercultural communication. kinesics, chronemics and haptics further define the nonverbal way of communication in the society. Kinesics means the use of body language such as body movements and facial expressions. Chronemics is mainly concerned about communication with the help of time and space

Communication In The Workplace Essay

2421 words - 10 pages Communication PAGE \* MERGEFORMAT 1 Communication in the WorkplaceInside and outside the workplace, communications exist. Communication is a part of our everyday life that occurs whether we intend it to or not. Each individual person has a particular style of communicating. These styles include both verbal and non-verbal approaches, and with so many styles of communication and several different personalities, it is easy to have discrepancies

Communication In The Workplace Essay

2533 words - 10 pages show your ankles or neck, even in the workplace. For this reason, it is important to be aware of other’s cultures, so if there are any rules or traditions, you can be respectful and obey their cultural norms. Being able to do this, will make you more reputable and people will respect the things that you have to say, so this will result in a more positive, successful communication. There are many barriers that can effect