Interclean Generic Benchmarking Essay

4749 words - 19 pages

InterClean Benchmarking PAGE \* Arabic 14
Running Head: INTERCLEAN GENERIC BENCHMARKINGInterClean Generic BenchmarkingUniversity of PhoenixInterClean Generic BenchmarkingInterClean is an $8 billion dollar company in the institutional and industrial cleaning and sanitation industry. InterClean wants to be an industry leader and increase yearly profitability by 40%. To achieve market dominance, InterClean recently acquired EnviroTech, one of its major competitors known to have expertise in environmental regulatory and compliance requirements. Within 90 to 180 days, the company plans a marketing blitz to launch its new service focus on being the first in the industry to offer clients a full spectrum of cleaning services and solutions tailored to fit client needs. The company struggles with employee morale and needs to identify talent to align the human capital with the business strategy. Sales employees are experienced in selling products and now need retraining on offering solutions to customers. InterClean has to work on job placement and integrate EnviroTech employees. InterClean's Human Resources (HR) group will be a critical component in identifying, screening, hiring, and making assessments from a pool of employees to determine their knowledge, skills, and abilities. The company is considering external hiring to fill any gaps.Benchmarking other organizations that had similar challenges can help InterClean realize its goal and find solutions needed to sustain a competitive advantage. Benchmarking allows a company to compare processes and inputs to those of other companies and helps companies identify successful practices needed for decision-making and comparative measurements. InterClean should implement effective HR strategies to become a top performing company. Author Tom Peters states, "The best firms are better organized to meet the needs of their people, so that they attract better people than their competitors do and their people are more greatly motivated to do a superior job" (Dreher and Dougherty, 2001 p. 5). Employees are a company's greatest asset. InterClean can use the benchmarking studies to learn how to satisfy, develop and hire employees, improve employee relations and working conditions, improve communications, training and development, organizational culture, and build high performance teams needed to improve firm performance. Explained will be concepts to company practices, and outcomes analyzed of the strategies used by each company.InterClean Overall AnalysisInvesting in Human Capital for Organizational SuccessOrganizational leaders should focus on Human Capital and how the HR group can assist to improve performance. Firms with organizational capability will have a competitive advantage. Organizational Capability is "the firm's ability to manage people to gain competitive advantage" (Dreher & Dougherty, 2001, p. 4). Educated, trained, and motivated employees can help a company achieve organizational success by...

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