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Inter Clean Training Needs Essay

1689 words - 7 pages

InterClean Training NeedsInterclean is facing a new challenge as they enter a new strategy and new market. They have always been able to fill gaps and sell products in certain areas, but as they move towards a full solution provider, they will encounter a new internal need as far as personnel and training. The acquisition of Envirotech will help ease some of these needs, but with the plans for expansion and target markets, training and workforce enhancement will become necessary.Interclean has started in the right direction by taking a skills inventory of current employees. This inventory will help see what skills they posses as they match them with the current need. Training will be an integral part of the current workforce. Unfortunately, from the inventories taken in attachment A (University of Phoenix, 2007), the current workforce does not rank very high in many of the areas needed to make the new vision happen. In addition, it appears that the ability of the current workforce to attain these skills is below average. On the bright side, the Envirotech employees assessment in attachment B (University of Phoenix, 2007), were a complete opposite. Not only do many of them currently possess the skills currently needed, they also scored above average in the aptitude to learn any skills they are lacking.This creates a major dilemma as to what training will be needed. One major factor in this whole process is that the vision of the company involves creating teams to provide the solution which will help ease the differences in the two companies as the workforce is combined. This will enable Interclean to match experts and leaders with the portion of the workforce that do not possess the leadership and expertise.Interclean is concerned about the cost of training, but training and its costs are integral to any vision. Dreher states: "we show that devoting resources to training is essential in a TQM environment and that performance measurement needs to be wide in scope and be at both the results and process levels"(Dreher,2001) Interclean will need to provide top notch training to meet the vision of the company.Training is the one thing that will unite Interclean products with Envirotech account services. The sales team are good at what they do and they seems to like what they are doing. Since the sales team like what they do, they will stay longer. Training the sales team so that they become well versed with successful sales techniques will not only help Interclean retain employees, but it will also make them more productive. By providing training, Interclean will be able to form successful teams, which will help further the vision and mission of company.Interclean has evolved from sales of cleaning products to providing complete solution to the company. To further improve the mission of Interclean all sales employees will be involved in an initial three-day training section with once a month training for the next eight to ten month.The three-day...

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