This website uses cookies to ensure you have the best experience. Learn more

Internship Final Report/Reflection

2179 words - 9 pages

The business used for my internship this semester was Hyatt Place in Rogers, Arkansas. This location was once an AmeriSuites that was renovated into a Hyatt Place. The Rogers Hyatt Place is owned by McKibbon Hotel Management. McKibbon also owns seventy five other hotels in ten other states in the Southeastern United States. Hyatt Place has one hundred and three rooms in either king or two doubles. All of the rooms are suites and are separated into a couch area, and a bed area. Each room also holds a refrigerator, desk and flat screen t.v with HD channels. Hyatt Place has four main departments within the hotel. These departments include management, front desk, ...view middle of the document...

List the names and titles of managers and/or supervisors in the organization:
General Manager- Annette Nichols
Assistant General Manager- Jessie Garcia
Sales Director- Nicki Zimmerman
Operations Manager- Kelsey Steele
4. How many employees are working in the organization? 29
5. Do the organization have policy and procedure manuals available to employees at all time? If so, list some of the major policies of the organization.
Yes, Hyatt Place has a policy and procedure guide over greeting a guest after they walk through the door. First, greet them immediately after they walk through the door. Second, never ask if they are here to check in. Instead, ask how they are doing and make a connection. After a connection is made, continue with the check in and the conversation. Ask questions over guest's comments and be engaged. While this process is taking place, smile and make eye contact. Once the guest has gone to their room, wait ten minutes and then call to see how the room looks. This is also the last chance upon their arrival to see if they need anything. It is important to help the guest with whatever they need.
The second policy and procedure manual is over keeping the Grab-n-Go stocked and fresh. Hyatt Place has a strict three day freshness rule on the items kept in the Grab-n-Go. There is a chart behind the front desk with a box for each pastry, salad or sandwich item. These boxes hold the date of which the item needs to be taken out of the Grab-n-Go and thrown away. The items that were past date had to be changed at the end of the second shift.
6. Briefly state the objectives you hope to accomplish during your internship.
The objectives I made for myself at the start of this internship start with learning the four computer systems in Hyatt Place. These computer systems include the check-in system, the reservations system, the food and beverage system, and the movie rental system. Each system is separated from one another. The second objective is to train new employees. The third objective is to learn how to complete AGM reports. The goal is to learn as many management tasks as possible.
Job Description and Learning Experience
Job Description
My job description during the internship was a Gallery Host. The duties of a Gallery Host behind the front desk include answering the phone, check-ins, check-outs, completing the shift list and helping the guests with any request. There were several instances that I was behind the front desk by myself with a long line of check-ins and the phone was ringing off the hook. Hyatt Place policy states that we are to never let the phone ring without picking it up. Then comes the calls about reservations. Reservations were often frustrating because it was hard to hear over the phone, and the guest was often either too fast or too slow with information. Working in a hotel is all about embracing the juggling act.
The tasks with food and beverage include storing the...

Find Another Essay On Internship Final Report/Reflection

Its an internship paper on a bank

4875 words - 20 pages program also has an internship, relating to the exchange of theoretical knowledge into the partial fulfillment of the internship program conducted by the Department of Business Administration, University Of South Asia. During the Internship Program, I am under the supervision and guidance of Dr. Neaser Ahmed, Department of Business Administration, University of South Asia assigned to prepare a report about particular topic among some option

Administrative Assistant - Learning Contract and Project Plan

1040 words - 5 pages marketing department with their business collaterals. • Student daily reporting the supervisor • Participation in marketing events with roles and responsibilities in the organizing committee. Next 3 weeks • Student’s final report preparation. Detailed Work plan: First 3 weeks: Student orientation program for first three weeks will be: • The formal orientation and induction to the organization structure and policies. • Introduction to the

Work-Based Learning Is a Winning Internship

2454 words - 10 pages Introduction As mentioned in the previous reflective report 1, I was assigned to counter check others’ jobs and throughout the process I faced challenges because the lacking of time and the amount of workload given to me. In order to overcome the problem, I have sought an advice from my senior colleague and she suggested me to prepare a checklist. Companies or organizations should make use of the checklist as it is a list of tasks which will

From Bell Jars to Fresh Breaths

1722 words - 7 pages Young adults in high school and college face a constant bombardment of questions and opinions about their plans for the future, which only makes it harder to choose between multiple possibilties. Sylvia Plath weaves these confused, lost feelings into her autobiographical fictional novel The Bell Jar. The highly motivated main character, Esther Greenwood, wins a scholarship to work at a magazine over the summer, but during the internship, she

Internship Report - Atlantic (USA) Inc

3476 words - 14 pages TABLE OF CONTENT I. INTRODUCTION 1.1 General Information about organization. 1.2 Function of organization. 1.3 Achievement of organization. 1.4 Internship work in general. II. BODY 1. Description of internship 1.1 My day- to- day activities. 1.2 How to check documents well ? 1.3 How to fix documents ? 1.4 How to send documents oversea ? 2. Analysis and evaluation 2.1 The usefulness of internship work. 2.2 The evaluation

Icelandic Companies in Norway: What Methodology to Use to Get an Overview

3468 words - 14 pages RESEARCH 5 2.6 ANALYSIS AND CODING 6 2.7 VALIDITY AND RELIABILITY 6 3. APPLIED METHODOLOGY 7 3.1 MY REPORT 7 3.2 OTHER SOLUTIONS 8 4. REFLECTION 8 REFERENCES 10 Summary Part of my Internship at the Icelandic embassy in Norway was to conduct an overview report about Icelandic companies in Norway and their success of entering the market. To do so I had to gather raw data from databases but more importantly put myself in contact with

Public Affairs 8211 Capstone

1324 words - 6 pages regular class period. 5th Progress report to client due and copied to either Dr. Stegmaier or Dean Wechsler April 22: No class - – research time April 29: MANDATORY ATTENDANCE Class presentations & Final Capstone Due Group 1: (Strickland 114) with Dr. Stegmaier Group 2: (111 Middlebush Hall) with Dean Wechsler May 1: MANDATORY attendance at 2 of the 3 capstone presentation sessions. Capstone Presentations to TSPA faculty 1-3 pm Student

Leadership Styles in the Work Environment

663 words - 3 pages vision of a great organizational leader. Ursula Burns, an extraordinary leader, designated CEO of Xerox, the first African American woman to be in charged of one of the top 500 Fortune corporations. Ursula always understood her career is just starting when back in 1980 she started an internship at Xerox. Her concept of perseverance and leadership is very particular and at the same time extraordinary. Ursula exalt the examples of her mother and

Motivation for attending medical school

852 words - 4 pages . Two semesters as a teaching assistant improved my rhetoric, allowed my reflection on previous academic mistakes, and increased my confidence as an instructor and as a student. Furthermore, teaching effectively requires the utilization of skills relevant for a well-rounded physician. For example, during the summer of 2008, I shadowed four different physicians practicing internal medicine, pain management, orthopedics, and primary care. The best

CSR Practices in Mercantile Bank Limited

6912 words - 28 pages entitled "Corporate Social Responsibility Practices of Mercantile Bank Limited" is the final outcome of successful completion of internship program in Mercantile Bank Limited, Subidbazar Branch, Sylhet. In this endeavor, this report seeks to identify the Corporate Social Responsibility (CSR) activities of Mercantile Bank Limited.It has been a joyful and enlightening experience for me to work in this esteem organization and prepare this report

Blogs in the New Information and Communication Technologies

3302 words - 13 pages understanding and development of the blogging phenomenon during internship – a phase in education where students are expected to make sense out of real experiences and integrate them for future use. I. Emelia A. (2011), “Students’ Experiences on Using Blog as Learning Journals”, this paper was designed to explore the potential of blogs to support reflection and communication in realistic circumstances, and to explore the strength and weaknesses of

Similar Essays

Internships For An Aeronautics Major Essay

2454 words - 10 pages preparing and applying for internships, this analyzes compares NASA’s Langley Aerospace Research Summer Scholars (LARSS) and Space-X’s International Trade in Arms Regulations (ITAR) Summer Internship to determine which will have a bigger influence on helping students establish a career in the space exploration industry after the student graduates. Method of Inquiry This report contains information from the both the LARSS internship website and

Criminal Justice Internship Essay

1128 words - 5 pages ;REPORT #7     Evaluation and Consolidation of Goals                     Your final report should be a complete report of your internship experiences under the title “How I Evaluate Myself as a Future Criminal Justice Worker,” and may not exceed five typed pages. Describe the extent to which the theoretical knowledge included

Evidence And Examples Of The Four Learning Outcomes

2846 words - 12 pages process also helped me when Professor Bell asked the class to write a couple of paragraphs about what type of essay will I write for the “Final Research Paper”. At first I was going to write my “Final Research Paper” on radio-frequency identification privacy issues as an expository essay. Once I started reading and taking a more in-depth look at the articles I used reflection to think about other types of modes of argument I could use to write the

A Guide To Becoming A World Class Equity Research Analyst

3768 words - 16 pages organization’simpending financial needs. He writes reports on the organization’s finances and defines the business’s investment potential by assigning financial ratings, such as buy, sell, or hold. He is also accountable for analyzing the financial budget and making a strategy to get out of debt, if the company is in such a financial condition.He typically uses technical or fundamental analysis to report, which securities are expected to be