Conflict is known to be some means of disagreement or clash of opinion among persons and to put this conflict to an end conflict resolution methods and techniques are used. This report focuses on the inter-personal level conflicts that takes places in the organisation their causes, role of predicting the conflicting behaviours and assessing of precedent situation of conflicts. This report also discusses the strategies and methods used or involved to put inter-personal conflicts and what role does the project manager play in conflict resolution.
Conflict is known to be some means of disagreement, or some kind of disharmony rising within a group or between persons when the beliefs or actions of any one party is offensive to another party. “Conflict can take place between two individuals, in small groups and work teams, or between two or more groups” (Al-Hamdan, Shukri, and Anthony 2011)which may include violence or some kind of mental pressure on either parties involved in conflicts. Usually conflicts start with some kind of disagreement and gradually gets intense and leads way to conflict resolution.
In simple terms conflict resolution means solution to end a conflict by means of sorting the disagreements and disbeliefs between the indulging parties. In recent times conflict resolution has become a part of corporate world where conflict resolution is considered as methods and process which are involved in aiding the peaceful ending of conflict with in organisations. These conflicts revolves between the group members and often dedicated member of the group try to solve the conflicts by keenly communicating information about the reasons or ideologies behind the conflicts. This report aims at highlighting the personal conflicts that are common in organisations and the solutions to resolve those conflicts. This report is confined to personal and inter-personal conflicts in organisations and does not include issues regarding group and intra-group conflicts.
Scope of the Literature Review
This report is done by referring peer- reviewed article and journals dated after 2007 and on.
• Databases Used: Science Direct, ProQuest and Wiley Online
1.0 Conflict Management in Projects
1.1. How and Why Does Conflicts Arise In Organisations
Conflicts in organization scenario arises due to situation where interdependent people express differences in individual needs and interests and experience a sense of interference from each other in accomplishing these goals(Prenzel and Vanclay 2014). It is also stated that “Since desires and objectives being different and most of the people with in organisation rely on others to some extent so conflict can never be completely avoided in an organization. Most common conflicts that takes place or arises in an organisations are interpersonal conflicts. Even though we consider an organisation as one whole unit the people or the employees working in it don’t...