Keyboard Company Analysis

2067 words - 8 pages

Assignment:Read Case 6.1: The Keyboard Company in your text (pages 186-187). You are to act as an OD practitioner who has landed the Keyboard Company as a client. Create a case analysis using the Case Analysis Format as it appears on page 188 of your text. You can add additional space to this format if you need room to fully explain or examine different sections of the form. Additionally, make certain that you justify your recommendations to the Keyboard Company management.Situation:The Keyboard Company is a medium sized firm that manufactures and supplies computer keyboards. The company was founded by John Zoltan, and has experienced rapid growth in recent years. Zoltan attended an executive seminar, deciding to hire the professor as a consultant. He also ran an ad in the Wall Street Journal for four MBAs, and hired them forming the OD group, as well as an internal prospect for hire as a full-time employee. The OD group had offices in an old conference room. The members ranged from 23 to 34 years old, and here is a short biographya. Pete Loomis, 25, behavioral specialist with industry training.b. Kay Hughes, 27, prior to graduation was a sales representative.c. Bill Heller, 26, specializing in group dynamics with no industry experience.d. Don Morgan, 34, an individual with OD experience from the military.e. George Kessler, 23, a person with 3 years of experience in human resources.In the first month, the group got to know each other, holding weekly meeting with Zoltan, and familiarized themselves with the organization. They began a company wide 3-day training program at a resort location with the standard perks, including meals. Some of the members of the company referred to this training program as the "country club". The group was highly cohesive, spending long hours trading ideas and supporting each other. All of the members of the OD group, including Zoltan, worked hard to make the project a success.Within the OD group, the case states that there were the following two subgroups:1. Pete, George and Bill - All men under the age of 26 with a modicum of experience.2. Kay and Don - A man and a woman in their late 20s and early 30s.The first subgroup dressed informally blue jeans and sport shirts, while the second subgroup dressed in a business casual style. The first subgroup wanted to be confrontational and aggressive, while the second subgroup opted for a more gradual approach. Both subgroups wanted to ensure change, but perhaps the difference in styles was a caused by a difference in age and experience rather than due to a difference in assumptions. As the training progressed, and data was collected a small controversy began to emerge. Pete, George and Bill wanted to confront the organization with the data, and begin a job design that would lead to total quality management. Kay and Don believed in a more gradual approach, where the level of potential acceptance might be much greater.Another issue that occurred was that the OD group began to...

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