Generally, the objectives of this study were to investigate whether tacit knowledge sharing through information technology is actual possible. In particular, there are two objectives in this study are:
o To demonstrate the existing debates in the literature regarding tacit knowledge sharing using IT.
o To identify key research gaps that lay the foundations for future research into tacit knowledge sharing using the social web tools.
3.2.2 Article Domain
Generally the topic area of this article is focusing on the viability of tacit knowledge sharing through the use of social web tools in order to demonstrate and identify key research gaps in the area of tacit knowledge.
The audience of this article is focusing more to an the information professionals such as information specialists, information scientists, librarians, record directors, researchers, lecturers, author, teachers and others that have interest in the knowledge management. Innovative research and findings from the writings help the intended audience to move forward with the library and information science research.
3.3 BRIEF SUMMARY
Information technology (IT) has been considered as one of the key enablers of knowledge sharing activities. However, at present there is no consensus on whether IT can facilitate the sharing of tacit knowledge. Traditionally, IT has been criticized for ignoring one of the key components of KM that is 'people'.
This study is basically to critically analyze the role of IT, particularly social web tools, and the difficulty of sharing tacit knowledge using information technology.
Through this study, workers and researchers will know who might use social web tools are important in facilitating the sharing of tacit knowledge in the new business model of the information age.
o The method used in this paper is an analysis of the literature review.
o The purpose is to review the existing literature on the viability of sharing tacit knowledge through the use of social web tools to demonstrate and identify key research gaps in this field.
o To achieve the goal, the topic first was searched in popular KM online databases such as ProQuest, EBSCOhost, Emerald, and Web of Science, Elsevier, ScienceDirect, and Google Scholar /Books.
o The search query was carefully selected to get as far as possible all relevant literature.
3.5 RESULT & CONTRIBUTION
The existing schools of thought in regards to IT ability for tacit knowledge sharing are introduced.
The first school advocates believe that the nature of tacit knowledge as a very personal knowledge that residing in human brains makes it impossible to be shared not only by language but also by IT. In contrast, the second school of thought recognizes that IT can contribute to tacit knowledge sharing, although this may not be as rich as face-to-face tacit knowledge sharing.
Difficulties of sharing tacit knowledge through the use of IT are...