Knowledge management in the healthcare domain may be regarded as an integration of formal techniques and methods in order to ease the utilization, dissemination, preservation, development, identification, acquisition and creation of the diverse aspects of the knowledge assets of the healthcare organization (Bordoloi & Islam, 2012). Delivery of excellent healthcare services requires optimal knowledge management and thereby having an established knowledge management process aids to enhance the process performance. Past studies analyzing the importance of knowledge management in healthcare depict that this process is far more complicated in the healthcare domain. This is mainly as a result of diverse perspectives on knowledge management with reference to objective facts, social norms and personal values. Such perspectives are in constant conflict with the creation, normalization and application of knowledge especially in the healthcare sector. According to Nicolini et al. (2008), there has been inherent focus mainly on three basic knowledge management themes in the healthcare sector. Applying knowledge management in the healthcare sector needs to find out certain mechanisms suiting a particular healthcare establishment. This paper will discuss the strategies and the application framework of knowledge management in healthcare units with special emphasis on hospitals.
In healthcare enterprises, knowledge management has both challenging as well as intriguing issues. Such issues come from the distributed and heterogeneous healthcare domain. Also, the security and ethical concerns further make it difficult to access information. Another distinguishing feature of knowledge management in healthcare uses is that the sharing of information is strictly based on medical rules and regulations. The first challenge of having a distributed and heterogeneous industry may be considerably mitigated by means of conservative integration approaches in knowledge management. However resolving the second issue of conflict in accessing medical data due to medical guidelines may need challenging reconciliation tools (Nilakanta et al. 2009).
Knowledge management strategies in healthcare
Several factors influence the application of knowledge management in healthcare. Attitudes, as well as technical aspects, greatly impact knowledge management applications. One of the greatest determinants for successful development and implementation of knowledge management in healthcare is motivating employees to share data. Broadly speaking; knowledge management aspects may be further classified to include the people aspect and the approach to manage communication and information. Knowledge management strategies may be broadly divided into codification and personalisation approaches. The codification strategy entails codifying, storing and reusing knowledge. The personalisation approach entails in establishing successful dialogue between individuals.