In the new era millennium with the explosion of digital connectivity Malaysian government is using ICT application by launching the Knowledge Management Strategic Master Plan aiming in transform Malaysia to increase productivity, improve accountability, enhance transparency and facilitate public sector. Improved knowledge management is essential to governmental agencies at the national, regional or local rivals, because governmental organizations are basically knowledge-based organizations. Knowledge Management has also become one of the initiatives and trends in public sector from primarily developing countries (Syed Omar Sharifuddin and Fytton Rowland, 2004).
Similar view has been expressed by Hafizi Muhamad Ali and Nor Hayati Ahmad (2006) based upon their research describe knowledge management is now becoming an undeniably important component in an organization’s intangible asset. Therefore, based on the authors of their articles, Knowledge Management shall be implementing as it does bring lots of benefit for the Malaysia Public Sector Environment in order to increase productivity, improve accountability and enhance transparency.
DEFINING KNOWLEDGE AND KNOWLEDGE MANAGEMENT
Abdullah (2009) gives an explanation for knowledge as fluid mix of framed between experience, values, contextual information, expert insight and grounded intuition in order to provide an environment and framework for evaluating and incorporating new experiences and information. This study addresses that KM applied in the minds of knowledge management in the simplest terms it means exactly that management of knowledge.
Knowledge management incorporates ideas and processes from many different sources and technologies a wide variety of disciplines, techniques, and processes contribute to the art and science of managing knowledge in organizations. Ccording to Gartner Group (1996) was described KM as a multidisciplinary domain of interest, with origins in philosophy, economics, organization theory, information systems, marketing, management strategy, innovation research, and organizational learning. However, other studies have pointed out that KM is the ability to create and retain greater value from core business competencies by (Nonaka et al, 1995). Thus, KM can be different between data, information and knowledge.
The Objective of Knowledge Management
According to Syed Omar Sharifuddin and Fytton Rowland (2001) recognize that the implementation knowledge management to increase productivity, improve accountability, enhance transparency and facilitate public sector. Summing up the above, while agreed by Zainuddin (200) presented from his 2001 Budget Speech Conferences emphasis on the impact of ability to transfer knowledge across an organisation has been found to contribute to organisational performance. However according to Niza Adila Hamzah and Prof. Peter Woods (2003) also recommends that some objectives of knowledge management could and...