The theme of this paper is knowledge worker systems include the functions of the current system implementation and the topics emerging trends. According to the University of North Carolina, (Na), “knowledge management refers to a multi-disciplined approach to achieving organizational objectives by making the best use of information” (p. 1). Knowledge worker tools include technologies for sharing information to improve collaboration and team building.
Knowledge worker systems
Knowledge management’s focus is on processes and procedures for acquiring, creating and sharing information, and the cultural and technical foundations that support them. Aspects of knowledge management include
• People: the ability for an individual in an organization to influence others with their information.
• Processes: a method varies from organization to organization, to gather and use information.
• Technology: underlying systems to implement a knowledge management initiative.
Information may provide organizations and knowledge workers a competitive advantage. Organizational competencies and knowledge-intensive firms may separate their companies from their competitors. The “concept of knowledge is complex and its relevance to organizational theory has been insufficiently developed” (Blackler, 1995, p. 1021). “Knowledge work systems confront people with the way they think, often pointing out variances or imperfections in human dynamics limiting the rate or quality of information production” (Pasmore & Purser, 1993, p. 78). Knowledge work technology is elusive and is embedded in the heads of specialists. Information systems need to support the five images of knowledge including engrained, embodied, enculturated, embedded and encoded.
• Engrained knowledge: is knowledge dependent on the conceptual skills and cognitive abilities (Blackler, 1995).
• Embodied knowledge: is an implementation oriented and is likely to be only partly explicit (Blackler, 1995).
• Enculturated knowledge: refers to the process of developing shared understandings, including socialization and are open to negotiation (Blackler, 1995).
• Embedded knowledge: is knowledge residing in systemic processes not dependent on the notion of neither culture nor market conditions (Blackler, 1995).
• Encoded knowledge: is information conveyed by signs and symbols included in books, manuals and process available electronically (Blackler, 1995).
Knowledge is the experience and understanding of the organization’s people and the information artifacts, such as internal and external documents and reports. Knowledge worker system must support tacit and explicit information.
• “Tacit knowledge is what the knower knows, which is derived from experience and embodies beliefs and values” (Marwick, 2001, p. 814).
• “Explicit knowledge is represented by some artifact, such as a document or a video, which has typically been created with the goal of communicating with another person” (Marwick, 2001, p. 814).