Cross-cultural sensitivity refers to the ability of a person to decrypt and understand other people’s values and beliefs in a new environmental setting using emic and situated knowledge structures. According to Karen, Moriah & Stephanie (n. d), the construct of cultural sensitivity is includes an array of dissimilar features such as; awareness of cultural differences; being tolerate of behavioral norms that exist in different cultures; and being open to new experiences found in different cultures.
The Negative effects of Cross-cultural insensitivity among managers in organizations
Poor management of cultural diversity often results to reduced productivity and relational capabilities among employees. It makes the disadvantaged employees to feel disengaged and may lead to withdrawal from teamwork hence lower performance. Stereotyping leads to uncertainty and tensions in cross-cultural interactions among employees and managers. Some managers exhibit ethnocentric attitudes towards some employees from different religious and social backgrounds. This leads to dysfunctional relationships between employees and managers. This is evident from over-generalizations about foreign employees regarding their suitability to undertake work related assignments. This results in employee discrimination and communication breakdown. Inequalities and exclusion of some employees may also arise which is a form of social injustice. Employees who have been subjected to being stereotyped usually become frustrated. Organizations that are involved in stereotyping employees create a negative reputation among potential employees making it difficult to attract new talents in the global workplace.
Cross-cultural sensitivity training for managers to Enhancing Cross-cultural sensitivity
Cross-cultural training has long been the prime tool used for facilitating effective cross-cultural sensitivity, Zakaria (2000). Training managers on how to lead a cross-cultural organization is a vital success ingredient if organizations are to harness the benefits of a diverse workgroup. Training enables managers to acquire more leadership skills to enhance their effectiveness in these complex multicultural settings. Training managers, according to White (1999), helps address myths and stereotypes present among managers in...