Leadership Case Study New Technologies And World Globalisation Restructure The

2397 words - 10 pages

Leadership Case Study New technologies and world globalisation restructure the hospitality industry to provide higher standards. According to International Hotel and Restaurant Association?s White Paper Paris 2000, the industry is entering the ?age of excellence? that is expected occurring after 2005. In that age, a new vision has been created by focusing on gaining more value for stakeholders including employees, customers and shareholders. Knowledge and competencies will become parameter of thriving leadership performance. Obtaining higher responsibilities is not relying on how long a person works in an establishment, but how he retains excellent performances within. Organisational hierarchy is flattering as multiskilling takes place in the industry. Establishing an innovative vision is aimed to create a best practice organisation. The best practice can reduce staff turnover, which is extremely high in the hospitality industry. It also increases job satisfaction, quality assurance, customer service and reduces absenteeism. This paper portrays leadership analysis and recommendations based on workplace relationships in Baudin?s Restaurant. The analysis will fundamentally investigate the role of Self Directed Work Teams, Performance Management, Management by Objectives, and the most appropriate leadership styles and theories. Recommendations are provided to improve leaders? performance as the best practice for achieving the vision.Baudin?s Restaurant is a Food and Beverage outlet of Novotel Darling Harbour Sydney. The outlet employs a Restaurant Manager, an Assistant Manager, two supervisors, and twenty casual staff. There are many problems within the outlet, which are caused by poor leadership. Lack of information and empowerment are two major issues in the organization. Hiring too many casual staff is potentially reduced staff performance and morale. Employees do not implement their knowledge and skills to meet the organisation standard. Those problems arise as most of staff members do not recognize and understand what the vision of the workplace is.Leaders in Baudin?s Restaurant are inflexible as they mostly use a discipline hierarchy than self directed work teams. The managers and supervisors have absolute control and power of information, decision making and one-way communication. The staff members have to be supervised because the leaders always consider that they are not competent and lack of intelligent. Working on a team is a difficulty in Baudin?s Restaurant as the organisational culture has promoted independence, self-sufficiency and competitiveness. Accordingly, the outlet needs a fresh perspective and new skills to make collaboration work. It would be appropriate if the restaurant start forming self-directive work teams to develop collaborative thinking and key skills to be more effective.In self-directive work teams there are lines of communication between all team members. It does not have a single leader within the team, but all...

Find Another Essay On Leadership Case Study New technologies and world globalisation restructure the

Motivation and Leadership: A case study analysis.

3566 words - 14 pages atmosphere in Floor Two is the same. Chat and gossip is allowed in a high degree in relevance to Mr. Martin's Floor. Most of the employees, especially the new ones, are very delighted since the working conditions and the environment is a friendly one, but some of them particularly those who have work-experience in that company, believe that task-assigning sometimes is complicated and confusion is eventually created. The cost in that case, is

Ethics and the Environment Case Study: Fueling the World

2393 words - 10 pages Ethical Theory applies to the involved parties in the Fueling the World case study. Utilitarianism is based on the simple beliefs that the greatest good for the greatest number of people (Utilitarianism Definition, n.d.). Utilitarian ethical theory encourages sacrifice and/or self-sacrifice, and at times this sacrifice may result in unethical actions to others in order to benefit everybody else (Utilitarianism, n.d.).Interested partiesThe

Ethics and the Environment Case Study: Fueling the World

2191 words - 9 pages "Humanity's way of life is on a collusion course with geology, with the stark fact that the earth holds a finite supply of oil" (Appenzeller, 2004, p. 88). The United States is one of the largest consumers of fossil fuels. This paper presents Learning Team A's fossil fuel case study analysis. The selected case study is, Fueling the World: What are the Alternatives? (Newton, Dillingham, and Choly, 2006, p. 157).This case summary details the

New Managerial Tools and Technologies

1071 words - 5 pages corporations. When these management and technology relationships fail, however, many companies have had to rethink their remote workforce concepts, as Yahoo did under its new chief executive officer Marissa Mayer (Carlson, 2013), requiring all workers to be in an office within three months—or quit. Conclusion Information technologies and remotes communication tools—cell phones, email, chat, IM, online collaboration—have largely become the

Cyborg M(others): Feminism and the New Reproductive Technologies

3068 words - 12 pages The technological regulation of bodies and the control of reproduction are central issues within the sociology of the body. The existence of such technologies has changed and transformed the way we understand the physical body, and has in turn created spaces where new truths about the body have arisen. As such, the issues raised by reproductive technologies are central to any consideration of the sociology of the body. However, it is not the

Blogs in the New Information and Communication Technologies

3302 words - 13 pages site owner, gleaned from other Web sites or other sources, or contributed by users”. Background of the Study Many Libraries throughout the world have begun to incorporate Blog, into their Library and still more Libraries are beginning to use those tools for many purposes like, marketing of library and information services, communicate to the users of the Library, providing Orientation Service to the New Users of the Library and Current Awareness

Effects of globalisation case study- china

1159 words - 5 pages China is the world's seventh largest economy and the largest country in terms of population size. It has also become the 8th largest world exporter of manufactured goods and the second largest economy in the world, after the United States, on the basis of purchasing power parity. The impact of globalisation on China has been profound, having an impact in a number of different areas.Government Strategies to promote economic growth and

McDonald's in China: Globalisation Case Study.

1072 words - 4 pages , the incoming company may bring a positive education to the Chinese locals: commerce students may get a practical opportunity to explore what they had learnt from textbooks and business men may perceive a brand new idea of managing a business from a western perspective. Nevertheless, most of the highest positions in McDonalds such as the chief managers, are occupied by American since they are more trusted by headquarter. Therefore, the genuine

The New VW Beetle Case Study

1733 words - 7 pages Case : The New Beetle The Brand VW has always conveyed the message as an affordable car. The companies product have been looked upon as one which offered the benefits of German engineering affordably, emotionally. The cars represented completely different driving experience – more connected to the road – different way of driving – more connected to the world. Heritage of German engineering and the car's more fun, pleasurable driving

Globalisation-Relation with the World and the Shipping News

510 words - 2 pages The theoretical premise of Globalisation is the erosion of traditional boundaries and the formation of universal truths through the globalisation of communication. The theory behind global metanarratives is based upon the integration of the best in all societies to bring forth superior ways of life. However in practice it sees the domination of economically superior nations producing hegemony of Western ideas thereby eroding the traditional

Case study: Beringer Blass Wine Estates against Globalisation and increasing competition

1520 words - 6 pages affect the business since rainfall, seasonal changes, soil status and global warming can affect the growth of grapes which are used during wine production.IndustryThreat of new entrantsThe threat of new entrants is moderate in wine industry. The technology in wine industry is common and independent business can have access to those technologies in regards of making wines fairly easy. On the other hand, there are vast numbers of brands in winery

Similar Essays

Case Study: Globalisation And The Pfizer Corporation

1135 words - 5 pages transfer is also commonly used, which has revolutionised the way business is practiced. Technology has brought much people much closer together, and makes it feel like national boundaries are much smaller.Company Case Study: Pfizer PharmaceuticalsPfizer Pharmaceutical companies headquarters are located in New York, USA. Pfizer's prime operation is developing pharmaceutical drugs to serve people all around the world. The Pfizer corporation has Research

Case Study: Akamai Technologies

2429 words - 10 pages Case Study: Akamai Technologies Akamai Technologies, Inc. is an organization which delivers the content over the Internet. It is one of the largest organizations which provide the distributive Computing Platforms; it provides a cloud based services to the end user. It serves 30% of the overall web traffic. Akamai provided numbers of servers which are located all over the globe and stores the web application of the clients. It provides a

Business Case Study Lucent Technologies

1897 words - 8 pages Business Case Study - Lucent Technologies Executive Summary Lucent Technologies is a global leader in communications and software development. This report briefly overlooks its evolution, its achievements since its inception and its mission and targets. Born as a result of a spin-off of a unit of AT&T and relying on Bell Laboratories for its innovations, Lucent has expanded and grown at a tremendous rate in a very

Case Study On Lucent Technologies

2980 words - 12 pages customer.In mid-2001, the HR unit began to work towards developing a single global service delivery platform to better integrate and support Lucent's different businesses across the world. As part of this, the unit decided to leverage new technologies and automate transactional duties through a Service Delivery Project Team. The major objective of this team, led by Karen Sansone, HR Director (Service Delivery), was to simplify and standardize global HR