Lifesaver On The Air Essay

788 words - 4 pages

The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry grows with tremendous speed, and it has more than 100 of branches globally which provides customer care and services daily by dealing with more than thousands of consumers. However, it is important to understand that the Human resource has a key role in recruiting, hiring, selecting, promotion, and training a person who will be suitable with the airline strategy and being able to implement an airline spirit into them.

As an airline industry is the model for globalization, many people are in fact seeking to be apart of its industry. This creates huge competitiveness for candidate to enter in this particular industry, as there are more than 1000 crew hiring each year. Therefore, the desired corporate skills must be cooperating, spoken communication, and the right qualifications and skills, as well as having had experienced in customer service related jobs, are essential key to be selected out of numerous candidates.

An airline industry has been playing an essential role worldwide for more than 100 years by carrying dozens of passengers to almost everywhere on entire earth. The meaning of this industry is to also make a profit but as well as making customer feel satisfied just like staying at a hotel. Perhaps this might be the reason why an airline attracts many people around the world. as a result of the popularity of an airline, this is obvious that there are more than thousands of applicants every year. Regardless of numbers of applicants, the human resource department is the ones who decide whether a candidate is suitable for its industry. In order to become apart of this industry, this is a common sense that crews are required to make an efficient decision making in order to solve problems. By solving difficulities, not only does he or she gets to be promoted but company itself will be well maintained and results of stable business strategy. For instance, if a company’s main business strategy and business market is focused on its product but not on customer service, there is no crews needed or nor will they be required to provide with the best customer service. On the other hand, if the company is focused on mainly customer service as a...

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