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Listening Essay

553 words - 2 pages

What is meant by Listening?Frank Tyger as quoted in David D. Acker "All wise men share one trait in common: the ability to listen". We spend most of our time listening. But most people listen with only 25% efficiency. Charles Gragg as quoted in Raman M, Singh P, "It can be said flatly that the mere act of listening to wise statements and advice does little for anyone" meaning that mere listening may not do any good. We hear things rather than listen. Therefore it is important to learn how to listen effectively. First of all we should know the difference between hearing and listening. Keith Davis in his book Human Behavior At Work, states it this way "Hearing is with the ears, but listening is with the mind" (1977: 385). Hearing can be defined as a sense that allows you to perceive sound. (Payne, 2001: 58) This is a more like a physical act which requires only the reception of sound waves where as listening is an active process.Listening might be defined as the art of hearing and understanding what some one is saying. (Raman M, Singh P, 2006) Listening involves concentration, interpretation and understanding of sender's message.The Listening ProcessListening is a discipline that can be learned. In order to learn how to listen, it is important to clearly understand the steps involve in the listening process. As Raman M and Singh P stated in their book Business Communication, the listening process has five steps. i.e. sensing, interpreting, evaluating, responding and memorizing.Sensing is simply hearing the words. Sensing alone is not adequate to effective listening. We hear a lot...

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