The importance of listening effectively is obvious to our everyday activities. The fundamentals of listening appear to be quite simple; however, with a little thought on the matter, the depth of the listening is far from basic. The similarities between hearing and listening can be deceiving. Hearing is a physical process and listening is both physical and psychological. There are several purposes of listening. If you are a good listener, it will be a huge help in school, at work, in relationship, and in other situations. Another positive benefit of being a good listener is the ability to easily express information and communicate with others. You can listen to understand, listen to appreciate and you can listen critically. Dr. Laura Schlessenger is a perfect example of a professional listener who applies various listening techniques in her occupation.
Dr. Laura?s listening to appreciate skills are relevant when she takes a call from Lisa, regarding her daughter. First, Dr. Laura is listening and paying close attention to Lisa?s story, trying to concentrate and understand what is being told on this topic. These factors are important in listening to appreciate. According to Lisa?s story, Dr. Laura discovers that Lisa?s daughter is having financial trouble. She went through all of the acts to purchase a car although she did not have money to pay for it. To make a long story short, Lisa?s daughter was approved for a loan from the bank, but at the last moment the bank reversed their decision. She had already committed to spending money that she did not have. Lisa asked whether or not she should bail her daughter out of the jail. Dr. Laura was open-minded in that conversation. She did not prejudge Lisa?s daughter; she asked questions in order to get a feeling for what was going on. Dr. Laura wanted to know if Lisa?s daughter caused any kind of problems before or if she lied in the past. After the short conversation, Dr. Laura was ready to give advice. Dr. Laura replied that if she was telling the truth about the loan, she could get proof, and that would clear her from the
charges. Dr. Laura advised Lisa not to bail her out. All of these characteristics that Dr. Laura demonstrated are examples of listening to appreciate.
Another concept of listening is listening to understand, which involves verbal and nonverbal messages. This includes body language, hand movements, posture, word-emphasis, etc. However, being on a talk radio show and interpreting verbal and nonverbal gestures is difficult. The speaker?s tone of voice, rate of speech, and enthusiasm are the only characteristics that Dr. Laura can refer to while listening to her guests. The perfect example for this concept from Dr. Laura?s audition would be the call from Magi; she had a...