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Listening Journal Essay

794 words - 4 pages

Monday, she didn't hear me
My girlfriend and I were walking down to West Cliff, sharing a conversation and each others company. Walking side by side and making occasional turns to each other to exchange eye contact and non-verbal communications. I stepped in front to avoid running into a bush. Now in front, I proceeded to finish my sentence, with my body and head facing forward. She only heard a mumble, and commented, “What was that, Mr. Mumbles?’ To this comment I turned and repeated myself properly.
A couple of things happened during this exchange. One, In turning my body and vocal focus away from my receiver, I broke the chain of effective communication, verbal and non-verbal. My ...view middle of the document...

There was the happy hour deal (buy 2 burgers and get the second 1/2 off, hour). We ordered our respective burgers, tailored to our similar but unique tastes of bacon and thousand island. I then fetched my wallet and handed $20to the cashier, she took the money and said, “What is your name”? I did not hear her, and was looking at my pocket, putting my wallet away. Upon looking back up, I only observed her put my money into the register, and her looking at me with a questioning expression, there was a moment of silence. I thought maybe she was saying I only gave her $10, or something else. My girlfriend leaned forward and said “Bradley” to the cashier. And we all had a little laugh.
There were quite a few things going on during this transaction. There were 2 main barriers between the cashier and myself. First off, it was noisy, and it took quite some concentration to discern her voice from the low roar of conversation and clattering of dishes . Second, I was distracted by putting away my wallet, and missed the essential eye contact that would have initiated a listener/speaker connection.
In two of these observations, silence has been the primary indicator of failed communication. In addition,...

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