Major Technological Challenges For Small To Medium Sized Businesses.

565 words - 2 pages

The major challenges for small to medium sized businesses to remain competitive in e-commerce include; cost, infrastructure and capability issues. The costs may accumulate over time, and evaluating the total cost of ownership (TCO) should be our first consideration. This takes into account acquisition costs, operations costs, and control costs. When these costs are identified we can make more accurate cost-benefit analysis. Outsourcing any technical costs could result in cost savings and benefit in experience of the resource provider (Turban et al, p. 629). The infrastructure includes content creation, delivery and management. The major categories are information about the company, products, services, customers, investor relations, press releases, enterprise resource planning (ERP) (including warehouse management systems [WMS]), customer relationship management (CRM), and web site hosting, design, promotion, and information architecture (Turban et al, 2006, p. 677). Attempting to cover all of these areas by a small to medium sized business could exhaust all resources or be impossible. A small or medium sized business may not be capable of maintaining an e-commerce system by them. The best action plan would be a competitive bidding process that would keep prices lower.Value added ERP and CRMERP is an integration of several software applications. Classic ERP systems comprise modules for operations and corporate services. "A key ingredient of most ERP systems is the use of a single, unified database to store data for the various system modules" (Wikipedia, 2006). ERP systems also offer pre-integrated CRM systems. Examples of packages commonly referred to as ERP systems include: SAP, Oracle (with the companies it took over), The Sage Group, and the Microsoft Dynamics suite of ERP products. Examples of modules in an ERP which formerly would have been stand-alone applications include: Manufacturing, Supply Chain,...

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