Management Or Control? The Use Of Performance Measurement In The Public Sector

3516 words - 14 pages

IntroductionThis report considers performance measurement as applied to the public sector as part of the new public management agenda. Key to the discussion is the selection and use of performance indicators. The paper attempts to set out the principles of performance measurement, offer explanations of why public sector performance is measured, as well as looking at different approaches. Some problems are identified and finally using a local government case study performance measurement is placed in a broader political and organisational context.Managerialism, Consumerism and Performance MeasurementThe management of public services in the UK has undergone a period of major change, which can be traced back to the Conservative Government of 1979 who held the view that the sector had too large a share of gross domestic product was inefficient in its operation and was not properly accountable for its activities (Glynn and Murphy 1996). Much was made at the time of the "good" of the private sector and the "bad" of the public sector. As Isaac-Henry, Painter and Barnes (1997) describe the Thatcher Government placed the private sector on a pedestal to which the public sector should aspire whether they agreed to or not. The authors also outline the managerialist view at that time which was that public sector "failure" up to 1979 was due to a lack of proper management which should be derived from the private sector, and the need for an emphasis on the role of the consumer leading to improved quality at lower cost. Performance measurement approaches represent an attempt to address both the consumerist and managerialist agendas.It is important to note that the New Labour Government, post 1997 has, despite criticising the Conservatives whilst in opposition for its reform of the public sector, not only embraced the approach but expanded the model further through the Public Private Partnership, Service First and Best Value initiatives. The adoption of performance measurement can therefore be seen as having the ideological commitment of both main political parties (Glynn and Murphy 1996).Why do we Measure Performance?Osborne and Gaebler's seminal work Reinventing Government (1993) outlines the following important reasons to measure performance:"h What gets measured gets done.Specifying measures can help organisations to formulate goals and outcomes."h If you don't measure results, you can't tell success from failure.Successful outcomes give a focus for decisions for example increases in spending can be targeted based on established performance."h If you can't see success, you can't reward it.Performance can be improved by incentives but these can only be offered if performance is measured."h If you can't reward success, you're probably rewarding failure.Measures of performance can be used to reward those high performers. This is a contentious argument, which challenges the notion of focusing resources on areas most in need. Isaac-Henry, Painter and Barnes (1997)...

Find Another Essay On Management or Control? The use of Performance Measurement in the Public Sector

This paper studies the opportunitied and problems faced in public sector human resource management

3351 words - 13 pages , which will in the final outcome improve his or her organizations ability to deliver services.The Techniques for Defining ChangeAt the heart of the productivity problems in the public sector, including health and human services' administration is a system which rewards workers on a basis other than performance, and a system which had become cumbersome with guidelines and regulations such that it is difficult for service providers to effectively

Use of performance indicators in Management Accounting

2863 words - 11 pages assume that a surgery however has only a set amount of money with which to work with.Assuming this, the key to a surgery's general performance must be that of efficiency, efficiency with which it must use its limited resources, money cannot be simply thrown away on useless ventures (nor can it be in any other organisation) but in a surgery control is even more stringent. There is a marked contrast to surgery's in the US which are private funded

Supply Chain Management in the Service Sector

3102 words - 12 pages Services touch the lives of each person everyday in a wide range of commercial and public sectors. Service delivery and associated management are becoming being concerned the most important elements for all service organizations in different service sectors. Besides, focusing on the customer and serving his or her needs has always been an important daily activity for service providers. A Supermarket is that retail companies which most of people

The Concentration of Economic Power in the Public Sector Undermines the Foundations of Economic Growth

2300 words - 9 pages economies and hence we can use the case study of Singapore since gaining independence to illustrate how the concentration of the public sector actually aids economic growth. Singapore’s main economic activity was entrepot trade back in the 1940s-1950s and this was a continuation of the post-colonial legacy. This single sector could not successfully sustain economic growth and the economy was underdeveloped and in a

The Importance of Control in Quality Management

1413 words - 6 pages ; unfortunately, it is usually the management department or supervisor who takes the blame for poor performance. So, is it fair to assume that positive returns are due to quality management systems? The importance of a quality management system (QMS), the elements that make up a QMS, why controlling skills are important to the QMS, ways control can be used in management, and common ways of how control is lost in your department are all covered

The Pros and Cons of Contracting Out In The Public Sector

2472 words - 10 pages Advantages and Disadvantages of Contracting Out In The Public Sector Introduction Many public agencies in recent years have followed the trend of privatization, or contracting-out. Activities and functions that were once performed, or services that were once provided, by public employees are now being performed by private sector employees (Lyons). Vehicle towing, health services, police protection, and solid waste collection are among

The Transition Of Public Management in America

3206 words - 13 pages Administration, Accountability, Planning, Control, Budgeting and Financial management are major factors in the future of this nation and the world. Having a well managed public sector and having America function at peek efficiency seems to be the goal of public management but there are obstacles that are a constant plague in trying to reach this goal. This analysis is an attempt to help understand what may happen in Public Management in the future and

The Impact of Emerging Technology on the Public Sector

5008 words - 20 pages . A technical payoff of computerization in the public sector brings increased availability of information, better information for management control, and better interaction with the public. The streamlining of processes could result in cost savings to public sector departments enabling them to gain maximum efficiency of public dollars. There are also some unfavorable cost considerations that should be mentioned when examination the impact of

Performance Measurement Systems in Business

592 words - 2 pages (Tapinos & Dyson, 2005) for achievement of sustainable business success. Without this information and understanding, organizational strategies will not be in configuration with or effective in the business environment. Performance measurement is a multifaceted management tool that centres on how a business generates value. Performance measurement systems are used to reinforce the behaviours required for business success as well as for achieving

The Use of Performance Enhancing Drugs in Sports

1338 words - 5 pages The Use of Performance Enhancing Drugs in Sports Is the use of performance-enhancing drugs in sports dangerous? To what degree do these drugs really enhance strength, size, training ability, and muscular performance? Not only are the answers to these questions still unclear, they are the subjects of deep controversy. In order to understand why we are confronted with the problem of performance-enhancing drug use in athletics today, we

Evaluation of the Role of Management in Improving Business Performance

4595 words - 18 pages equally as vital as another. A manager has to be equally adept in each of these functions in order to be a successful manager. If there are areas or functions of management that a manager is particularly weak on, then this will have a poor reflection on the company's performance levels. Management Roles Henry Mintzberg, Professor of Management at McGill University in Montreal specifically outlines that managers at all

Similar Essays

Hrm Performance Related Pay In Public Sector

3255 words - 13 pages . Under these circumstances, non-financial rewards start to come into play, in order to boost employees' performance. Bau and Dowling study (2007), revealed the need of some organizations to use non-financial incentives in cases of them either being in a start-up phase or their resources are limited.EMPIRICAL RESEARCHES IN PUBLIC SECTORIn order to shed light on the PRP system and its effectiveness on the organizations, we investigated the two

Should Congress Outlaw The Use Of “Permanent Replacements” During Strikes? Advantages, Disadvantages And Alternatives To Public Sector Strikes

3607 words - 14 pages Should Congress outlaw the use of "permanent replacements" During Strikes?Advantages, Disadvantages and Alternatives to Public Sector StrikesCharlie MorganUniversity of Maryland University CollegeAdelphi, MarylandStrike replacement occurs when employers hire or use individual to perform the work of employees on strike. In the United States, it is not unfair labor practice for employers to replace the striking workers with others in effort to

Performance Management In The Framework Of Public Accountability In Estonian Local Governments

807 words - 4 pages interaction and therefore consider also: • Introducing long-term plans and asset management for the whole community • Publishing of performance information based on the needs of stakeholders in the community • Involving stakeholder groups in the definition of performance standards and measurement of performance against results achieved in other communities • Encouraging innovation and learning at multiple levels The elements of local governance

Age Discrimination In The Public Sector

3396 words - 14 pages Age Discrimination in the Public Sector My topic of discussion will consist of an analysis on the subject of Age discrimination. Age discrimination generally is discriminating on the basis of age, which is illegal under the Federal Age Discrimination in Employment Act (ADEA), and the California Fair Employment and Housing Act (FEHA). Age discrimination has some special aspects that make it different from other types of employment