Management Principles In Practice: An Interview With An It Director.

1531 words - 6 pages

In this paper, I attempt to determine if the principles we are learning in class apply in real life by conducting an interview with an IT manager. The subject is Rick MacDonald, who is the director of Systems and Operations at Cornell Information Technologies, which serves a significant amount of the computing needs of Cornell University. MacDonald has been working at Cornell University for eleven years and in his current position for five years.Organizational OverviewCornell University has 19,518 students at its campus in Ithaca, NY, along with 2,627 faculty and 8,572 staff. Cornell Information Technologies supports the business infrastructure, informational software, and instructional and operational needs of much (but not all) of Cornell's voice, video, and data customers. CIT has several divisions, including Customer Services and Marketing (CS&M) and Systems and Operations (S&O), the area covered in this paper. S&O is subdivided into 5 components: Advanced Technology & Architectures, Information Network and Communication Systems, Customer Service and Marketing, Distributed Learning Services, and Systems and Operations. Please refer to the Appendix for a graphical overview of CIT (Fig. 1) and for an organizational chart (Fig. 2) of S&O.S&O is further broken down into Academic Computing Services, Systems Services, Systems Support and Productions Operations Services (Ops). Each of these areas is run by a manager. ACS consists of Student Computing Operations, which runs the public computing labs on campus available for use by anyone at Cornell, and CIT Technical Support Services, the internal group providing support exclusively to CIT staff. Systems Services consists of the Messaging Group with provides the campus e-mail, list processing, electronic calendar, USENET services; and the Designated Services group, which provides cost-recovered services (dial-up, backup, network-printing, and storage farm services). In Systems Support the engineers and sysadmins provide DNS and DHCP services as well as support for other servers on campus. Lastly, Ops handles production control, physical security, and the Network Operations Center, CIT's only 24x7 point of presence. Each of these five areas is governed by an Assistant Director or a Manager, who in turn supervises lower-level managers.Management.The biggest challenge MacDonald faces is managing a staff spread among many technical services and many buildings on a large campus. Among four areas of management --people, knowledge, process, and money--he ranked people management first in importance, with the others tying as runner-up.The secret to his success with managing such a disparate group is to delegate and to motivate. The organization is not flat but hierarchical (cf. Fig. 2, Appendix), and he sees that the people closest to the work have as much responsibility and authority as they need to accomplish their goals. As a non-profit, CIT cannot offer variable pay schemes to...

Find Another Essay On Management Principles in Practice: An Interview with an IT Director.

Interview With an Adult Learner Essay

1081 words - 4 pages In my interview I had the pleasure of conversing with an individual that was not only an adult learner but now also operates as an adjunct professor for adult learners at a university. Some might not realize the parallels of adult learners and yet still there are vast differences that impact both. It was refreshing to find an individual that was able to succeed as a professional, a student and most recently a professor at the same time

An Interview with a Roughneck Essay

3679 words - 15 pages have any say in coworkers. For the oil industry it’s the same way, however they have a say in how long someone stays on the crew. One way this is done by hazing. This ritual is put in place to remind the newer employees that they must take orders. If they can’t hack it then they are unworthy of being on the crew. Since all training is hands on, and there is no way to coddle an employee, the crews have come up with a unique way of dealing with

An interview with Benjamin Franklin

765 words - 3 pages remember me for what I had done as a citizen more than a President; therefore I do not need to run for President.That is all for my interview with Benjamin Franklin, one of the most remarkable figures in American history. If not for him we would be at a loss today in many areas. Benjamin Franklin was leader, an inventor, politician, and committed American throughout his days and of course, one of our great Founding Father.

An Interview with a Gamer

751 words - 4 pages is able to maintain himself and remember his morals. “In the end, I’m just a man who loves to play games.” Andrew Wong is a living example of a gamer that defies the stereotype. He shows that an outcast has his own reasons for not fitting in. He proves that gamers do have a sense of time management—that with a past in gaming, the future holds infinite possibilities. And in the face of extreme violence and gore, Wong demonstrates integrity—that

Management Principles and Practice

2002 words - 8 pages Management Principles and Practice Although it is possible to adopt a fairly atheoritical, empirical approach to assessing personality, even psychologists make assumptions or have some preconceptions with regard to the expected outcome and nature of their research. Unfortunately, theories are often based on a minimum of actual observations of the objects of their efforts. At the very least, it should be recognised that some frame of

An Interview with F. Scott Fitzgerald

1213 words - 5 pages turned wealthy man, Gatsby and his attempt on getting his past lover back. What you’re about to read is one of the first few interviews ever with Mr. Fitzgerald in person. Below is the transcript of that interview. Andy Swenson: Good evening Mr. Fitzgerald thank you for letting me in, how are you doing? F Scott Fitzgerald: I’m good, thank you and welcome to my lovely house Andy Swenson: Alright, how long does it take for you to write your book? F

Class Interview with Director Adam Burke

937 words - 4 pages from a crewmember in the production. Essentially, Adam Burke expresses that a director must stay ahead, in regards to funneling the cast towards the appropriate vision and talking dealing with any problems that arise. Additionally, if there are any mistakes during the performance, it is okay because the audience does not expect a flawless production. In fact, it’s the exact opposite. Overall, I thought Mr. Burke did an exceptional job answering our questions and I would like to thank him for his time.

To move to process management should be connected with an overarching strategic initiative: Assess this statement in the light of current developments in IS thinking and business practice.

2698 words - 11 pages without considering the structure of the business, particularly at operational level. Furthermore, there is considerable vagueness in the literature and in practice about what constitutes strategy management. a business process management of the strategy generation process to ensure consistent generation and communication of strategy throughout an organisation.The Information Technology (IT) Interaction Model (Silver, Markus & Beath, 1995

How to do well in an Interview

839 words - 4 pages Interviews can be intimidating as well as nerve racking, but with a positive attitude and practice they can become easier to accomplish. To do well in an interview it is important how you prepare before an interview, the way you present yourself during an interview, and following up after an interview. How you prepare for an interview is just as vital as how you do during the interview process. When you have an interview set up it is

Evaluating IT Service Management Standards in an Operation.

5772 words - 23 pages defining what organisations need to achieve. The range of IT service processes BS15000 provide are as follows:1.1 Configuration ManagementMentioned by www.bs15000.org.uk configuration management is the implementation of a database. The database can contain elements of an organisation's details used in the management of the IT services. It will contain relevant information that can relate to the maintenance as well as the movement and any problems

Movie Review of An Interview with the Vampire.

773 words - 3 pages that she did a good job writing the script. The script was horrible. She should stick to book writing. Her novel Interview with the Vampire, which this movie is based on, was incredible. Unfortunately, I can't say the same for her script writing, it just isn't her thing.Fortunately, director Neil Jordon found a way to transform this weak script into an amazing movie, which is now a timeless classic. He did a great job directing, by elaborating on

Similar Essays

Interview With An Entrepreneur Essay

693 words - 3 pages success. Every mistake is a lesion in what not to do. Every setback is an opportunity to dig deeper into yourself, to access resources you didn’t know you have and to acquire wisdom you could gain no other way. She started to talk about her business plan and stated that it really helped keep on track and things moving forward. By using a business plan she was able to keep commitments with customers, deliveries and virtually any other category you can

Interview With An Extraterrestrial Essay

986 words - 4 pages Scene: In an artificial bubble on the surface of Ganymede (one of Jupiter's moons), an alien explorer describes the planet "Earth" to his species. Can you give us a general picture of Earth and its inhabitants? The planet is rather pretty, with lots of natural resources. "Fertile" isn't too strong a word, especially when compared with most places in the local system. There are lots of energy sources, easily accessed, and

An Interview With An Entreprenuer Essay

1270 words - 5 pages example, although the motor sports industry was already in its mature stage three years ago, Manuel and his partners discovered an untapped niche in the motor sports industry: the need to customize European vehicles. More specifically, this interview magnified the idea that in order for any business to be well renowned and successful, it must be creative and innovative. For instance, like most motor sports companies Roadstar also installs after

An Interview With An Entreprenuer Essay

1644 words - 7 pages Although entrepreneurial success is occasionally a result of luck, most would agree that it is achieved through a combination of sound business sense, planning, and spirit. An excellent example of the seamless execution of these elements of entrepreneurial success is PMA member Maia Haag of I See Me! in Wayzata, Minnesota. Here are some highlights of my recent interview with her. Q: My Very Own Name is certainly an innovative book. What