This website uses cookies to ensure you have the best experience. Learn more

Management Role Essay

2631 words - 11 pages

Running Head: UNDERSTANDING THЕ MANAGEMENT ROLEUNDERSTANDING THЕ MANAGEMENT ROLE[Name of thе writer][Name of thе institution]UNDERSTANDING THЕ MANAGEMENT ROLEIntroductionBritish Airways is an international airline registered and based in United Kingdom, offering scheduled cargo and passenger services to over 80 destinations around the world.They are deeply committed to United Kingdom, where the Company was founded in 1946. They continue to make substantial investments to develop United Kingdom's aviation industry and enhance United Kingdom's position as a regional transportation hub. In addition to their fleet of aircrafts, these investments include catering, aircraft maintenance and ground handling companies, as well as their corporate headquarters at United Kingdom International Airport; British and its subsidiaries and associate employ 25,000 staff in United Kingdom. The airline's two major shareholders are both United Kingdom companies listed on the United Kingdom Stock Exchange, as is British itself.British is the major shareholder in United Kingdom Limited, an all cargo carrier that offers scheduled services in the Asia region, and is a shareholder in United Kingdom Dragon Airlines Limited.They are also a founding member of the one world global alliance whose combined network serves over 570 destinations worldwide.Quality Management DefinedIn a total quality setting, Quality is as determined by the customer and employees produce it. Thus quality of a service is the customer's perception of the degree to which the service meets their expectationsSix-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an ongoing audit mechanism that identifies opportunities for improvement and changes in customer expectations.Emphasize the importance of customer satisfaction. Define a quality goals and objectives and translate these into actual service and service delivery activities. There are some types of goals and objectives need to consider.-To satisfy customers.-To encourage continuous improvement.-To respect social and environmental needs.-To foster a collective commitment to quality.-To improve the efficiency of service delivery.-To clearly define customer needs and expectations.-To look for opportunities to improve service quality.Define service quality responsibilities and give your personnel the authority to carry out these responsibilities. Make sure that senior management retains the responsibility for developing, measuring, auditing, and improving your service quality system.Various interviews and customer surveys conducted throughout the year, customers are invited to participate in the British Voice of the Customer survey, conducted multiple times per year to determine where customers are satisfied and where they can improve. These survey results are then used to develop plans to act on your suggestions, improving...

Find Another Essay On Management Role

Overview of the Role Theory of Management

770 words - 4 pages Overview of the Role Theory of Management The Role Theory of management is based on individuals within the organization adapting to the formal and informal roles that come with their position. According to CSU-global Module 3 (2013), “Roles shape the way we see ourselves and help to define the behaviors we exhibit and don’t exhibit within organizations” (p.5). These roles are defined by the position held by the individual and how they

Employee Motivation: Role in Modern Management

809 words - 4 pages Employee Motivation: Role in Modern Management Surviving the existing competition and remaining profitable and relevant in the market is a challenge faced by every enterprise. In order to achieve this, different methodologies are available for use by different companies. One such avenue, which is probably the most productive, is the motivation of employees. Motivation refers to the creation of a friendly environment and provision of conditions

The Role of Human Resource Management

1491 words - 6 pages portray to the top management how it can add value to the bottom-line of the company. Although it can seem as if this role is odd for a department that does not sell or make anything, HR departments that are strong and effective are now concentrating on increasing productivity by assisting workers to understand better what is expected of them and portraying to the management team the way of being more effective. Workers usually turn to the HR

The Role of Technology in Management Leadership

1837 words - 7 pages The Role of Technology in Management Leadership Over the last sixty years of business activity, there has been new ways and means of conducting business through something we call technology. Technology is the advancement and use of electronic devices and other high-tech equipment to produce and progress knowledge into the future. Advancements in technology have affected management leadership in many ways over the last sixty years. New

The Role Of Computers in Hospitality Management

3051 words - 12 pages , such as truly integrated hotel systems and Internet-based reservations systems, will have a profound effect on how hospitality organisations transact their business and perhaps even on the structure of the industry itself. For hospitality business, it is no longer a question of whether to computerise, but which system will give the most benefits and should be installed first!The role of computers in hospitality management and operations has

Role Conflict in the Realm of Management Theory

909 words - 4 pages Role Conflict in the Realm of Management Theory As a manager, the task of personnel performance and organizational cohesion is of the upmost importance. In order to more effectively stimulate an environment that is conducive to optimizing personnel performance, theories have been developed to help managers more effectively mitigate any conflicts that have the potential to sideline production and employees. As a manager, one of the most

Role of Chief Executive Officer in Strategic Management Process

780 words - 3 pages and leading in implementation phase, and lastly also evaluates andcontrols the results. Similarly, CEO also uses his or her conceptual, humanrelation, and technical skills in strategic management process.CEO is the head of employees and major executive representative of board ofdirectors. He or she plays vital role to make amicable relationship withcustomers, competitors, suppliers, and other stakeholders on the behalf oforganization. Generally

The Role of Instructional Technology in Change Management

1612 words - 6 pages The Role of Instructional Technology in Change Management Businesses change processes and personnel to remain competitive. Essentially their bottom line is profit and efficiency. Change management can be described as implementing new ideas and processes by maximizing the positive components and minimizing the negative to management, employees, and customers (Anonymous, 1999, p. 76). There are many variables to consider when implementing a

The Role of Mobile Technology in Human Resources Management

1191 words - 5 pages The role of Mobile in Human Resources Management Introduction Technology development is one of the most powerful driving forces. It form differently the way we engage, work, live, communicate and also the way commercial activity is conducted. The application of scientific knowledge and digital business communication developments have make various organizational work activities. The method that organizations perform their work activity is

Evaluation of the Role of Management in Improving Business Performance

4595 words - 18 pages Evaluation of the Role of Management in Improving Business Performance What Management is Management relates to the implementation of decisions and actions through means by which individuals set and fulfill an organization's targets through several factors. These elements take into consideration human, technical and financial resources which are reliant upon their respective environment. In other words


2515 words - 11 pages CHAIN MANAGEMENT” ERP plays a vital role in connecting supply chain department with other departments. It helps in performing work effectively and efficiently, reduces cost by maintaining inventory, plays a vital role in developing customer satisfaction and also shortens the lead time. Before the introduction of ERP, when any related transaction take place managers have to record that transaction manually at each department/level and then

Similar Essays

Role Of Operations Management Essay

755 words - 3 pages Week 1: Role of Operations Management PaperWhat drives, directs, and decides the processes of production and distribution of a company? The answer is operations management. Companies that produce goods or services use operations strategies whether known or unknown to management and staff. "Operations management provides a systematic way of looking at organizational processes. OM uses analytical thinking to deal with real-world problems. It

Role Of Operations Management Essay

724 words - 3 pages strategies.Another role that operations management plays in business is as an organizational processes analyzer. The analytical style of thinking by operational managers is unique and coveted by companies. To improve current processes, make a simple or major decision, or to find where a problem started operations management uses an analytical approach to understand the situation. From this systematic analysis, a decision that is best for the company can

Organizing Role Of Management Essay

1095 words - 4 pages Organizing Role of ManagementByMatthew E. StevensUniversity of PhoenixMay 2006Even though without an understanding or experienced staff, organizing can become the most difficult area for an organization to overcome, the role of organizing should become the most important skill of the manager because organization shows professionalism and trustworthiness. Organizing requires knowledge of assets, finances, personnel, knowledge and technology. This

Role Of Research In Management Essay

900 words - 4 pages Role of Research in Management Research can be viewed from the perspective of a continuum from studies that expand knowledge about business and management in general on one end to studies that solve specific problems and add new knowledge in a limited context on the other end (Saunders, et al., 2009). Regardless of where a research project falls on the continuum, the findings can be a helpful aid to management. Generalized findings from