Managing And Resolving Conflict Essay

2120 words - 8 pages

Thesis Statement: The process of conflict resolution includes determining the conflict, choosing the right approach and resolving the conflict.I (Hook) There are many variances to determining conflict.II (Transition) Conflicts can arise in many different ways.III (Thesis) Although there are many different approaches we will focus on.A. Determining the conflictB. Choosing the right approachC. Resolving the conflictIV (Body) Define the sources of conflictA. AvoidanceB. AccommodationC. CompetitionD. CompromiseE. CollaborationV (Body) Conflict MethodsA. ReasonsB. ReactionsC. ResultsD. ResolutionVI (Body) Conflict Resolution ApproachesA. The A-E-I-O-U ModelB. NegotiationC. MediationD. ArbitrationVII (Summary) Although there are many different approaches we will focus onA. Determining the conflictB. The right approachC. Resolving the conflictVIII (Conclusion) Once the group has followed these or similar methods, resolvingconflict can be a group decision.Managing and Resolving ConflictWithin Learning TeamsThe first thing one should realize is, conflict is a part of life and the best thing anybody can do is to try their best to deal with it in a positive manner. Conflict can be designed as a sharp disagreement or opposition, as of interests, ideas, etc (Webster's, 1976). At least one party tries to voice their opinion in order to sway the other components of the conflict over to their side. Each member wants his or her opinion heard. They want their voice to make a difference. They want to be acknowledged. Conflict is unavoidable in an effective group. You will never come across a group that has worked together for any length of time without expressing differences and disagreements. Conflict can be derived through various reasons for example: a person's perspective, their interest, their personal beliefs, or their own core values. Conflict within Learning Teams can be as simple as where to hold a meeting or as complex as subject matter. Within a Learning Team environment conflict is even more substantial because of the many different types of personalities that are present. The process of conflict resolution includes, determining the source of the conflict, choosing the right approach, and resolving the conflict.Sources of ConflictThe sources of conflict can be classified into three groups: substantive, procedural, and effective (Carter, Bishop, & Lyman, 2002, chap 7). Substantive conflict is a disagreement over the members ideas and group issues. The conflict is usually directed toward the groups ultimate goal. Procedural conflict is a disagreement within the members about the way the group should go about attempting to accomplish their goal. The conflict is more about the methods used in the group. Affective conflict is all about the group members themselves. Personalities, communication styles, and emotions of group members all symptoms of an Affective conflict.Affective conflict is the hardest to resolve because it involves people's feelings....

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