Communication is the exchange and flow of information and ideas from one person to another which involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Though managers spend a lot of time communicating, communication does not occur until the information had sent out are fully understood by the receiver. Letting the receiver understand the intend of the message is one of the most important parts of communication. Communication is a leading problem for managers because they are responsible for providing information which triggers efficient and effective performance in organizations. Moreover, it is very important to keep maintaining good relationships in the workplace (Borkowski, 2009). Many say that we are in a communication generation; yet, miscommunication at workplace has been causing companies a lot of losses . Miscommunication could be taken place in any type of work environment, such as, long hour working factories, hierarchical structure of the organization like high tech firms, service based organizations, or in the health care fields. Workplace communications consultancy states that 42% of employees think that their employer is a poor communicator, while 60% are uncertain if their organization is going to a right direction (Beagrie, 2005). Have the ability to communicate is one of the essentials in survival; yet being able to manage communication is one of the most indispensable skills in the business world. However, it would be a disaster when communication is misused or mismanaged. It could be extremely beneficial on many levels by understanding the problems of miscommunication and it can positively affect the workplace dramatically in areas like customer service, interpersonal relations, sales, and of course gross profit. In the following discussion, let’s define some of the communication barriers and solutions on how to manage communication in an efficacious way.
There are two types of communication barriers, which are environmental and personal. “Environmental barriers are characteristic of the organization and its environmental setting. Personal barriers arise from the nature of individuals and their interaction with others. Both barriers can block, filter, or
distort the message as it is encoded and sent, as well as when it is de-
coded and received” (Borkowski, 2009). Some of the examples of environmental barriers which include: competition for attention and time between senders and receivers. Encoding and decoding is a process that combine physical, emotional, and intellectual inputs into the quest for meaning and understanding. (Workplace Communication) This process made effective when the receiver fully understand the intend of the sender. Lack of time could cause the sender for not having a thoughtful message and the receiver not having the ability to completely comprehend the message.
This chapter also discusses other environmental barriers which include the organization’s...