I researched Managing Quality In Project: An Empricial Study as you see heading who wrote Ron Basu. The aim of paper is the important of quality in the “iron triangle of cost, time and quality” in projects.
Firstly, we should answer that why we need project quality? According to Ron; your project have to be good quality because you cant live in competitive world of consumer. Moreover it always the aim for the appropriate product and service quality in a market driven economy. Project managers seems to accept triangle of cost, time and quality but it is more important that on time and budget delivery as the success criteria. As a result there are many example of project which were delivered on time and within budget but failed to meet the expectations of end users. For example Wembley Stadium, one of company that built new Wembley Stadium, which tripling its cost, is suing the engineering consultants behind the project for £253 m, claiming that their services were dissatisfactory. In the old Wembley Stadium project, there were 8 major defendant related to project quality and three of theese defendant were related to the definitions of project quality.
The Wembley examples of major project failures seems to focus on the quality design the quality process and quality communication with stakeholders. The purpose of paper contribute to this knowledge gap in project management and take the status of the subject matters shine out.
In generally, the min success criteria of projects are that they must completed to time, to budget and to quality. Basu say that three dimansional modela of quality is show diagramatic form as a triangle. One of angle desing quality, another angle, process quality, another one is organisation is quality. It should be keep balanced process in the quality project. It is iron triagnle is a model of the constraints of projects. where the three attributes show on the corners of the triangle to show opposition. The product quality should contain defined attributes of both numeric specifications and noticed dimensions. Process quality must contain some defined criteria of acceptable service level so that the conformity of the output can be validated against these criteria.
In this articles, implementing a quality management programme in major projects from the start of the initiatice to the closure of the project embedding of the change to a...