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Mcdonaldization Essay

987 words - 4 pages

To begin with, efficiency, with the aim of maintaining time for doctors take care of patients. Efficiency means the optimum method for getting from one point to another. For general out-patient clinics, making appointment is necessary before you get consultant. Doctors only spend around a few minutes consulting to a patient, and one case per each time in order to manage large amount patients who were waiting.

In addition, there is an accident and emergency service provides for public. Nevertheless, when patients arrive at the A&E Department, a trained triage nurse will help determining the relative priority due to patient's condition. There are five categories for nurse to classify such as critical (immediate treatment), emergency (waiting time within 15minutes), urgent (waiting time within a half hours), semi-urgent and non-urgent. Yet, it trend to be treated the triage nurse as a McDonald’s Customer Service Ambassador in charge of the system carries out smoothly and conveniently.

Apart from that, specialist out-patient clinics also have the same problem. In general, patients visit general out-patient clinic or private family doctors which were made referrals due to special cases. However, patients should register again and keep waiting for the specialist out-patient clinics.

It light of the evidence, a streamlined process without thinking so as to minimize the patients within limitation of time. Base on the given reference, it is probable that services seems diminish the time externally. In fact, patients seems are just waiting for help.
Predictability :
Predictability means the assurance that their products and services will be the same over time and it all locales. For general out-patient clinics, nurses will ask some standard questions such as name, age and ID which is inevitable. After finishing those basic information, registering, seeing doctors, getting the prescriptions and getting medicine. Without this, there is same services when staying in hospital ( hospitalization), for examples, patients can predict what time do they have meals. When is time to sleep. Not only patients, doctors estimate the time of surgery takes, predict times of body check. Patients know how the process runs but they seldom think how to against. It is easily to see that everything is standardized and homogenized. Each hospital having the same service and process.

Calculability:
Calculability is an emphasis on the quantitative aspects of products sold and service offered. Quantity equals to quality. Moreover, quantity with efficiency equals to high quality. However it is definitely ____, It is doubt that why the raking of Tuen Mun Hospital is too low, almost the last three. According to ___________, specialists work almost 60-70 hours per week. Besides, specialist have to handle different works in different departments at the same time. According to XX集, _ _ _NAME___ have to work in general out-patient clinics, construct a surgery and so on. Base on the...

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