Dimensions of Conflict and Social Style models
This paper will describe both the dimensions of conflict and social styles model. The context will include how to use both models to diagnose and resolve conflicts. This paper will use a conflict scenario that demonstrates how to effectively use both models. The dimensions of conflict and social style models are effective tools for a professional practitioner to diagnose and resolve conflict.
The social style model uses observable human behaviors to identify the predominant styles that the parties involved have that could lead to conflict. According to Furlong (2005) “This is done by looking for indicators along two broad dimensions of human behaviour, assertiveness and responsiveness”.
Carolyn's assertive indicators are that she only talks when she needs to and she has a soft tone to her voice. Carolyn has little body movement and generally shy's away from direct eye contact. Carolyn's indicators of responsiveness are that she has a casual posture and likes to use personal life experiences rather than data when solving the residents' problems or conflicts. Carolyn's indicators are that she is ask assertive and emote responsive fitting her into the amiable predominant style.
Nick's assertive indicators are that he talks a lot even when it may be inappropriate. He talks fast and loud which projects his voice. Nick prefers to stare directly into the eyes of whom he is talking. Nick's indicators of responsiveness are that he has a rigid posture and is task orientated who prefers to base his decisions on data rather than personal experiences. Nick is tell assertive and control responsive and has a driving predominant style.
Now that the predominant styles of Carolyn and Nick have been identified a practitioner can use this information to see if their styles could be conflicting with each other. Carolyn's amiable style indicates that she is reliable and supportive to both her co-workers and residents'. Carolyn does not like conflict and chooses to avoid it when possible. In contrast Nicks' driving style indicates that he is independent and dominating making choices based on what he believes to be correct without consulting with others.
One of the major factors in the conflict between Nick and Carolyn is communication. Carolyn see's Nick as being an individual who makes rash decisions and is self centered focusing on his own needs rather than needs of the residents'. In contrast Nick views Carolyn as being indecisive in her decision-making and is not tough enough with the residents'. To resolve this conflict the two must learn to be flexible with their conflict styles. If they can learn to communicate their difference in predominant styles than they may understand each other better and resolve the conflict. A professional practitioner can accelerate the process by helping Nick and Carolyn translate...