The Health Care Industry is one of the most important industries if not the most important one. The Health Care industry consists of everything from the little pharmacy across the street, drugs processing plants all the way to the hospital where we immune our kids. The Health Care industry affects nearly every living person. Most people don't realize how important this industry is and how it affects their everyday lives, not to mention how complicated it is. That is why it is so critical that products and services of this industry are at their highest quality and are free of harm to ensure that the consumer will not face any damaging consequences. Therefore, as any other industry, quality in the health care system has become the element in the world’s market competition and Total Quality Management (TQM) plays a big role in promising that result. TQM was widely accepted by Japan from 1950 onward. They used this principle for continuous refinement of an organization-wide quality system. During the 1970’s and 1980’s, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management. Since then many organizations around the world have adopted TQM or similar methodologies. There have been many successes and many reported failures. Success of the system depends on the total commitment of the people to quality from top to bottom within the organization. TQM implementation is based on team work and the philosophy of continuous improvement. As hospitals are indispensable part of our health care system, which predominantly provides curative health care services, and as hospitals seem to occupy a very small part in overall health care system in terms of number, yet in fact hospitals take a major chunk of expenditure on health care and also mark the reputation of health system, and with the rising cost of health care services, hospitals have to carry out their functions effectively & efficiently so that, appropriate quality of care is provided at a cost acceptable by the Society.
As King Abdulaziz University Hospital’s management is running on an older system, which adds to workers that call out more sick days and abuse the Hospital’s production procedure, organizational problems decoding means that all the members of the organization participate in cultivating a vision and improving the corporate cultures. In any change program one must comprehend where his organization is before he can chart a course of where he want his organization to be. Therefore, before executing TQM or another program, it is important to add the total value of the organization in terms of its current quality or performance class and to define the level of performance or quality he wants to achieve.
Steps To Implement TQM:
1. Organizational vision:
Organizational vision provides the frame work that guides a firm’s believes and...