Interview Essay

871 words - 3 pages

For the first class assignment I interviewed Mr. Kim, the owner of Montgomery Co. Computers and Technologies "“ computer equipment Value Added Reseller and technical support provider, located in Gaithersburg, Maryland. Mr. Kim owns the business jointly with his wife. However, their responsibilities do not overlap and they do not get in each other's way. Mr. Kim manages the technical, customer service aspects of the business. He deals with customers and vendors. He also hires new employees. Mrs. Kim takes care of the accounting. She keeps track of inventory, pays bills, sends out invoices, and processes collections on overdue bills. She also runs the payroll for all employees. Mr. Kim manages the technical and sales employees, while Mrs. Kim is responsible for the accounting associate.Ever since they were young, Mr. and Mrs. Kim wanted to start their own business. They did not like having a boss to take orders from. They also wanted to work together to spend more time with each other. Additionally, they needed more money for their young family than they could earn working for someone else.In 1987 Mr. Kim observed the growth of the personal computer industry and decided to make a few dollars buying computers in bulk and reselling them to individuals and small businesses. At that time there were not too many computer stores, so with little competition their business rapidly grew and soon they needed to hire 2 fulltime assistants to keep up with the increasing workload.While the income was satisfactory, the work was boring and mainly involved sales, shipping, receiving, and accounting. Therefore, Mr. Kim decided to take a few computer courses at the University of Maryland to understand what he was selling and to learn to do it better. Upon completion of the courses, Mr. Kim realized that he needed to expand his business into the more lucrative market of service and support. However, he did not have enough knowledge to do it himself.In 1992 Mr. Kim hired his first 3 technical consultants. Now in addition to selling personal computers and peripherals, he could also sell support contracts and maintenance agreements. At the same time he started a small computer assembly line. He purchased inexpensive parts in Taiwan. From these parts his technical team assembled personal computers at significantly lower cost than the market price of computers made by other manufacturers.While Mr. Kim's business was blooming, he could not grow as fast as he wanted. Bulk part orders from Taiwan, as well as office space and wages required a large upfront capital that he lacked. Since his business was...

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