Personal computer (pc) repair technicians and doctors have a lot in common. Patients arrive at the doctor's door bearing all manner of complaints or problems. I am sure doctors have seen and heard about every type of ignorant stunt a person can think of or do. I have been a pc repair technician for approximately 3 years. Like a doctor, I thought I had seen and heard of every crazy stunt imaginable until I received a call from Carver Financial about a computer crash.
When I arrived at the job site, Lola and Anthony, the office and terminal managers, greeted me. "Boy! Are we ever glad to see you," they both cried in unison, "We have completely screwed up the computer." "Well, show me the computer that is down while you tell me what happened," I replied. "Linda, Lola's co-worker, told us upgrading our computer system from Windows 95 to 98 would be easy for us to do ourselves. All we had to do was purchase the Windows 98 upgrade CD," Anthony said, "Except, we could not find the CD." Lola chimed in, "We picked out this CD instead. The salesman at Office Depot said, 'It would work just as well to upgrade our system.'" I looked down at the box she was holding in her hands. The words "Windows 2000 Upgrade" stared back at me in big, white letters.
I just stood there for a minute shaking my head, and I silently groaned to myself. "Oh God! How could anybody be that stupid," I thought. With an audible sigh, I said aloud, "Let me run a few diagnostic tests. I will be able to tell you how much damage has occurred in a couple of minutes." I started with the basic stuff like making sure the computer would boot up. Then, I progressed layer by layer to the heart of the system. The tests took me nearly three hours to complete. As I dug deeper and deeper into the computer, I was utterly amazed at how much damage they had wreaked in such a short amount of time and with only an upgrade software kit. "Well guys, it looks as if you have managed to confuse the hell out of this computer," I told them, "You have two different types of file systems on it now. The machine does not know whether it should be a Windows or NT operating system."
Anthony asked, "Fernando, are you going to be able to fix it? How long will the repairs take if you can? We have to print out an error check log by Friday." I said that yes, it could be repaired; but I would have to wipe the hard drive clean and reformat it. He would be looking at two or more days before the computer would be...