Mgt 350 Case Study Let It Pour

1962 words - 8 pages

Case Study - Let It PourMy First Assignment as an Executive Assistantxxxxx xxxxxMGT350/Critical Thinking Strategies in Decision-MakingJuly 1, 2005Case Study - Let It PourMy First Assignment as an Executive AssistantCase AnalysisThe motto of Faith Community hospital rings loud and clear: "With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values" [p. 1]. The problems that Chris Smith and her boss, Pat are faced with, however, do not align with the motto as it stands.Faith Community Hospital is having several internal problems. There seems to be a communication disconnect in the interpretation of the mission statement by the hospital management and staff. Things are running rampant within the walls of the hospital. In addition, the ethical practices and standards of the entire staff are being compromised. While certain medical professionals will provide care to any patient who walks in the door, there are others who will not even look at a patient until medical insurance coverage is confirmed. Also, the financial reports are showing high rising costs per patient that can eventually put this not-for-profit agency out of business if something is not done to rectify the problem immediately.If things keep operating the way they have been, the hospital is looking at shutting down its doors. Coupled with the financial records, the disunity amongst the hospital staff is tarnishing the reputation and mission the hospital has worked so hard to achieve. Although there is one ultimate solution to solve each individual problem, there are several approaches that Chris and Pat can attempt to resolve these situations.Possible Problem CausesFirst, they must try to focus on what is causing the problems. Is it poor communication? Does the problem lie within lackadaisical management? Are the internal departmental processes not clearly established and/or communicated to each employee? Have the overall and departmental goals been established? If so, have they been communicated? If not, why not? Whose responsibility is it to communicate these goals to the staff? Does each employee have access to the quarterly fiscal summary? Do they understand what the allocated funds per department are? Although each employee has the mission statement on the back of their business cards, do they have a full understanding of what it truly means? Do they understand how their daily performance contributes to the company mission? Once these questions have been answered, Chris and Pat can proceed to effective alternatives and solutions to solving these problems.Framing AlternativesChris must come up with some solutions for Pat. After much pondering over the evidence placed before her, she comes up with the following proposals:1. Go to the extreme. Start...

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