1Tanner Dewald: Miscommunications in the WorkplaceMiscommunications in the WorkplaceTanner DewaldGB 312 Business CorrespondenceMs. Michelle MacDonaldTexas A&M University- Central Texas4/20/13Dear Ms. MacDonald:Recently we have had two of our retailers contact us with problems regarding shipments they have received or have failed to receive. I know this is not the first time this has happened but I would like to minimize the possibilities of it happening again. It seems the root of our problem is miscommunication in the workplace. As a shipping manager that has seen this kind of issue before in past work experiences and I believe I know what we can do to solve our breakdown in communication between the various departments, retailers, and co-workers. As CFO I know you will see this proposal can benefit the company both financially and operationally.First, I propose that the company implement a required form of communication. I believe hand written notes are a thing of the past and that we should upgrade our communication requirements to electronic mail. If we had an e-mail only policy we could have record of all communication on file without the risk of losing a post-it note. E-mail also includes the option of a read receipt, which allows the user to know when the receiver has opened and read the message or if they have not seen the message yet and another form of communication, such as a phone call, might be required to meet a deadline. The policy might also include that all e-mails must receive a reply no matter how simple the message. I can head a short meeting at the end of the day to cover the implementation of this plan. The idea here is to eliminate hand written notes as well as informal communication such as instant messengers and social network communications. We will need to upgrade a few of the employee's company cell phones and instruct them on how to use e-mail on these devices. Even though e-mails are good for keeping a history of communications, public relations expert Lisa Elias states, "When delivering delicate information, pick up the phone. A gentle tone of voice can soften bad news or express warmth and caring, whereas an email or text can easily be misconstrued," (Kouremetis 2013).
Cost Per Unit
Cell Phone Data Plan
2GB per employee
$10.00 per 2GB
Upgraded Cell Phones
.99 per contract upgrade $25.00 per phone (monthly)
$15.22 (initial) + $375.00 (monthly)
Meeting re: new policy
Regular pay @ 30 min.
The total initial cost would be $132.22 to improve overall communication with a continued payment of $525.00 per month to include the price of smartphones and data packages.Although e-mail can help eliminate the outside forms of communication, another possible resolution would be to implement task management software into the office. This alone may solve the issue. There are many different task management...