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Missile Defense Agency; Improvement Process And Data Collection Paper

2805 words - 11 pages

The Missile Defense Agency is a complex organization with military leadership and thousands of employees. One of the Director's priorities is to brief, educate and promote ballistic missile defense to our friends and allies. At the home office in Washington D.C., the Missile Defense Agency has a department called International Support (IS). International Support is designed to develop strategic plans for each country MDA is working with or considering working with. They also work closely with the Office of the Secretary of Defense or OSD Policy. MDA and OSD Policy determine how to approach, discuss and a possible partnership with different nations. After these discussions start it is only a matter of time before they contact the Joint National Integration Center, JNIC for additional support. We provide experience in the ballistic missile defense area by conducting briefs, workshops and interactive wargames to educate our friends and allies. There has been a problem with the way this process works because we are a part of MDA, but we are not at the home office in Washington D.C., and this makes communication challenging. In last weeks, paper I illustrated in detail this quality problem, and this week I will discuss possible improvements to the process to better service our customers.Improvement Process This improvement process needs to focus on our customers and our processes. Communications is the major contributor to the lack of understanding and confusion in this process. We have conducted several education visits for MDA/IS personnel at the JNIC to orientate themselves with our capabilities and processes. These visits seemed to get their attention and their concurrence with the way JNIC conducts business and the time tables associated with these processes. However, these visits are normally for only two to four MDA/IS personnel at a time. Several lessons learned memorandums have been issue to our senior management on the extreme risks we have taken on several missions because of poor planning and unclear requirements. After each event, we develop a final trip report that details all of the problems and success of the event. This report is all-inclusive from first notification to the return of the equipment and personnel to the JNIC. Most of the time this qualitative data is analyzed by the government and lessons are learned for future events, but is normally resident at the JNIC. The improvement process needs to start with a brainstorming session at either MDA or the JNIC with the senior members of each organization. We need to get our immediate customer onboard with this process improvement and they need to contribute to the success of this process. Kaizen refers to the Japanese approach of continual improvement of products and processes with participation of all employees from all levels of the organization (Melnyk & Fredendall, 2004). This is what we need to achieve in order for our process and our product to meet...

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