Technological developments are contributing a lot of benefit to the hotel industry. Most of hotels and resorts all over the globe establish new technology system in their facilities for more effective daily operation. With the awareness of increasing demand in tourism industry, the The Regency Jerai Hill Resort had install HANIS LITE systems to smooth the everyday operation. This software system consist of five main modules which are administration module, front office module, housekeeping module, food and beverage module and night audit module.
Administration module is important for the hotel. This module allows for the set-up and customization of the hotel. Hotel administration setup, room inventory setup, rate and package setup and guest setup are under administration module. Each setup have their own tasks. Property setup, market segment and source setup, department setup, peak period setup and company information setup all come under the umbrella of the hotel administration setup. This all setup ensure that guest received what they need and satisfied with the service serve. Other than that, the hotel can forecast the demand from the information received for the future used.
Next is room inventory setup that also come under administration module. Block and floor setup, room type and view setup, room master setup and room layout setup come from the room inventory setup. This type of room setup focus on the main product in the hotel which are rooms that sold to the guest. Each guest demand will be showed in this HANIS system and this ensure the The Regency Jerai Hill Resort provide their services accordance with the the customer desires.
In addition, administration module also consist of rate and package setup. Charge type setup, payment type setup, rate code and package setup are under this rate and package setup. With the existence of this software, front office assistant can perform tasks more efficiently. This rate and package setup to systematize handling of payments from guests This is because complex calculation can be done by one mouse click. This system is based on graphical user interface so that any non technical person or operator can easily use this software. The most important is, this
The last thing in administration module is guest setup. Under this setup, there are a few elements that are highlighted which include guest and group type setup, special request setup and newspaper setup. Other than that, this guest setup help to create users and users’ authorization to access the HANIS software. Furthermore, this setup help to assign selected users the privilege to access certain modules or functions of the software that may contain private and confidential information. Through this system, the hotel can track of regular guests and to handle marketing. It can be used to automatically organize communication with guests who may be interested in special offers or events, and it can keep track of comments made by guests...