This website uses cookies to ensure you have the best experience. Learn more

Needs Assessment For Quality Improvement Essay

1899 words - 8 pages

Needs Assessment for Quality Improvement

Needs Assessment for Quality Improvement

A paper submitted in the course of

Quality Management and Productivity MGT/449

Michael Shienkaruk

University of Phoenix

Manuael Todd Davenport

December 8, 2008

Abstract

Needs Assessment for Quality Improvement

As-Is flow chart allows any process to be analyzed to ensure the quality of the process and areas for improvement. Having a through process analysis in place allows the organizations strategic plan to be implemented properly. An effective process benefits internal and external customers to benefit from the quality aspects of the process. Quality management tools are used to collect and present data on items included in the process that need to be improved. The quality management assessment allows for other perspectives on continuous process improvement within any given organization. The quality management tools and techniques used within the selected organization to improve the selected process will be dissected and analyzed to illustrate the improvements that can and will be made.

The process of originating a mortgage loan is a difficult process that involves a high level of awareness and attention to detail to ensure the quality of the service provided. The loan process starts with the marketing department initiating mortgage loans with the use of advertisements. After a customer is generated, the loan representative starts the process. Loan documents are mailed along with a list of documents the customers have to return. In most cases, this basic process is done 10 times before a customer returns the documents necessary for a loan to move forward. Once the loan representative obtains all signed documents and all supporting documents, the file is stacked in the proper order and submitted into the processing departments in box. The processing department takes each file and orders appraisal, payoffs, title work, verifications of employment (VOE), verifications of mortgage (VOM), verifications of deposits (VOD), and submits the file on the desktop underwriting system to ensure the loan applicant qualifies for the loan. Once the stipulation sheet and all other items that were ordered are returned the file is then submitted to the underwriting department. The underwriting department is responsible for clearing the stipulations on the loan, preparing the final loan documents and making sure there are no errors in any of the documents that the customer signs at the closing table. After the loan has funded the file is turned into the compliance department where the file is stored for 4 years according to Ohio law. A customer satisfaction survey is mailed to all customers once the loan has closed and funded to receive feedback on their experience with the individual loan representative and the organization. Once the loan has funded and is cleared by the compliance department, the payroll...

Find Another Essay On Needs Assessment for Quality Improvement

Certain Investigations on Real Time Measurement Systems Deploying Vibration Technique for Bone Quality Assessment

616 words - 3 pages Bone quality assessment is recognized as an important health issue in human life cycle particularly in women. By determining Bone Mineral Density of bone it is possible to detect and better diagnosis of bone disease such as Osteoporosis. DEXA (Dual Energy X-ray Absorptiometry) scan is considered as a conventional imaging system which is being practiced by clinicians for this purpose.. On viewing the image one can able to assess the condition of

Direct Analytical Sample Quality Assessment (DASQ) for Biomarker Investigation: Qualifying CSF samples

1032 words - 5 pages -analytical and analytical variables that affect the analysis of CSF proteome and have been widely described to be associated with non optimal sample collection and storage [8, 9]. Several different proteins have been proposed as an index of correct storage of the sample. Bearing in mind all the literature to date, we review these proteins useful for CSF quality control [10-12]. We propose the direct assessment of sample quality (DASQ) by applying

Direct Analytical Sample Quality Assessment (DASQ) for Biomarker Investigation: Qualifying CSF samples

1018 words - 5 pages direct assessment of sample quality (DASQ) by applying a fast MALDI-TOF-MS methodology to evaluate molecular features of sample degradation and oxidation that have been often correlated with a sub-optimal pre-analytical and storage phases of CSF to provide a direct and analytical evaluation of the collection and storage phases of CSF samples. Such an analysis will check for the presence of molecular truncated isoforms (e.g. Cystatin C), oxidized proteins (e.g Transthyretin) and presence of blood contamination (e.g. haemoglobin chains).

Direct Analytical Sample Quality Assessment (DASQ) for Biomarker Investigation: Qualifying CSF samples

893 words - 4 pages tests for clinical molecular markers. In order to develop, validate and implement testing protocols of each CSF marker, it’s necessary to put in place a number of support actions that include the validation of platforms related to the biological markers investigation. Furthermore, according to the aims of BIOMARKAPD to standardize the assessment of established and new fluid biomarkers for AD and PD we have proposed a direct assessment of sample

Direct Analytical Sample Quality Assessment (DASQ) for Biomarker Investigation: Qualifying CSF samples - 558 words

558 words - 3 pages In recent years, proteomics, the comprehensive field of proteins and their functions and interactions, has shown a growing interest in research and clinical diagnosis of neurodegenerative diseases. Quantitative proteome patterns of a person’stissue or body fluid may reveal information about the healthstate that is not apparent from, for example, genomic or transcriptomicinformation. This is partially due to the fact thatthe translation of

The Juran Trilogy

1432 words - 6 pages fit for use. The ever-increasing demand for quality has forced organizational leaders to invest in resources for implementing Total Quality Management (TQM) strategies (Jha & Joshi, 2007). Quality planning is the act of defining strategic goals and determining the expected outcomes regarding quality improvement. When planning a process, there needs to be an assessment of the customers and stakeholders needs in order to develop a system that is

Quality Improvement Nursing

2122 words - 9 pages performance policies promulgated by recent Medicare and commercial payer policy changes and codified by the ACA” (28). As more changes to policy are made, changes in quality improvement will follow. This will ensure that the financial well-being of the facility is adequate and that patient care and safety is the best that it can be for the specific needs of the patients. This field is in a phase of rapid growth. As more changes are made to policy and

A Case for Formative Assessment

2337 words - 9 pages teaching contracts so as to counteract the habits acquired by pupils. Pupils should be equipped for taking responsibility for their learning and effective feedback about the particular quality of work, with advice on improvement facilitates effective learning. There are several ways in which formative assessment takes place during learning in all SoWs and opportunities for mini-reviews can be identified while planning lessons. Many experts have been

Assessment Plan Evaluation

1165 words - 5 pages Higher Education as general guidance for a meaningful and sustainable process of assessment. Processes for improvement need to be developed at course, program, and institutional levels. The processes themselves provide evidence of the depth and breadth of the assessment culture.   Conclusion While Carroll State College’s Assessment Plan is a start, it needs more developmental work in several key areas. Most assessment balance areas could be

Quality Improvement Organizations

1165 words - 5 pages Quality Improvement Organizations and Healthcare Consumers Our nation’s healthcare system requires constant monitoring for quality and innovations and guidelines for increasing the quality of care. This process is difficult and complex and requires many separate organizations with differing approaches and objectives in order to be effective. Fortunately, there are many such organizations that strive to continuously increase the health care

ISO 9000 Quality Management Standards

600 words - 2 pages self assessment as an important tool for the review of the maturity level of organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations. Provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. ISO 9004 also provides guidance for the systematic and continual improvement of your organization's overall performance.

Similar Essays

Needs Assessment For Quality Improvement Essay

1706 words - 7 pages Needs Assessment for Quality Improvement A paper submitted in the course of Quality Management and Productivity MGT/449 Abstract The mortgage loan process requires attention and precision to ensure that mistakes are not made. Quality management tools are used to ensure that high quality products or services are delivered to the organizations customers. All processes within

Needs Assessment For Quality Improvement Essay

1087 words - 4 pages paper has provided substantial information in respect to process improvement, and quality tools used to ensure quality processes are achieved. A process improvement typically needs to supply value to the organization or process users to be useful. Total management and employee support is paramount to the success of process improvement. The Seguro company simulation was reviewed for relevance to the OPG process improvement and again the concept of

Needs Assessment For Quality Improvement In Schools

1499 words - 6 pages meet goals of the strategic plan. Implementing a new quality improvement would be valuable for both the internal and external customers by satisfying both of their needs (Burrill and Ledolter). The new improvement process would valuable to help ensure the success of the organization. Conclusion Through analyzing data I was able to see the needs of improvement for Elkhart Community Schools. There data collected showed a need to improve

Evaluating School Counseling Programs: Needs Assessment For Students

824 words - 3 pages Needs Assessment Developmental School Counseling and Pupil Services In determining schools effective counseling practices, school counselors have a responsibility in showing that their programs are effective. A needs assessment will determine what works and which areas need improvement. Measuring results is crucial in determining success from failure. Evaluating counseling programs holds counselors accountable and allows them to do their