The internet has emerged as a major, perhaps eventually the most important worldwide distribution channel for goods, services, managerial and professional jobs. This has profoundly changed the economics, markets and industry structure, products and services and their flow. The consumer segmentation, values and behavior has been shifting constantly due to new technological advances in electronic commerce and mobile commerce. E-commerce has given consumers cheaper products and services, instant delivery, no sales tax and information availability. The changes in the Internet and World Wide Web technologies and services lead to new developments in the way E-government efforts provide services to citizens and businesses, and in the way government handles their internal operations.
Evolution of E Business
One of the biggest benefits of the Internet is its ability to allow organizations to perform business with anyone, anywhere, anytime. Internet actually grew out of a project known as ARPANET, funded by the US Department of Defense. The primary objective of this project was to study how researchers could share data in the case of nuclear attack. The project was later transferred to the National Science Foundation (NSF) and became known as the “Internet”. In the beginning it was used by university scholars and researchers, then fueled by technological advancement of computer and communication it became World Wide Web (WWW).
In the early days of WWW it was primarily used by both public and private organization to access information about the businesses products, services, and news. Due to massive increase in traffic on WWW, organization of all types and sizes worldwide began establishing their presence by having their own Web sties. These websites were filled with all kinds of information about their organizations. Consequently, many organizations began expanding their presence on the WWW by developing new technologies and applications to allow customers and suppliers to conduct business transactions (IGI).
It was discovered that through the use of this technology, customers could to business transactions with the organization electronically, and this led to the birth of “electronic business,” also referred as “E-Commerce”. An E-business model is an approach to conducting electronic business on the Internet, E-business transactions take place between two major entities-business and consumers. All E-business activities happen within the framework of two types of business relationship: (1) the exchange of products and services between business (B2B) and (2) the exchange of products and services with consumers (B2C), this is taken from Business Driven Information Systems book.
The discoveries achieved in early days of Web-enabled technologies through the use of electronic business led to the discovery of “electronic government”, also known as “eGov”. Government organizations began using these technologies to develop various...