Newfoundland Telephone Company Ltd. & The Message Relay Service

742 words - 3 pages

Newfoundland Telephone Company Ltd.&The Message Relay ServiceCASE STUDY (SWOT ANALYSIS)The Newfoundland Telephone Company (NewTel) has identified, through letters from the president of the St. John's Association of the Deaf, the need to consider the implementation of Message Relay Services (MRS). The new technology, which will benefit the consumer, is viewed by corporate managers as a social / ethical responsibility unlikely to generate revenue, and with a predicted downturn in the province's economy, projected revenues for 1990-91 look gloomy.Established in 1919 as the Avalon Telephone Company, NewTel has stood the test of time and increased in size and services throughout the decades. In 1988 NewTel made the purchase of Terra Nova, their only major competitor becoming a monopoly as the only supplier of telephone services in all geographical areas of the province.Prior to 1989 NewTel was regulated by the Newfoundland Public Utilities Commissions (NPUC), and since by the CRTC. Due to revenue shortfalls Newtel put in an application to increase rates. This was the first application since 1982 and the first to the CRTC.With a solid history and foundation, and having established a monopoly, NewTel realized newfound strengths. With no competition they gained total market share. A strong management and executive team back their social / ethical responsibilities, proactive approaches, and strategies.The weakness within NewTel is their inability to increase revenues or to implement the new MRS service at a cost benefit.NewTel is faced with various threats. The application to the CRTC requires more paperwork and lead-time for every interaction, the CRTC is less flexible than the NPUC, and could force NewTel to implement MRS services and reject the proposed rate increase.NewTel, by becoming a monopoly, now faces higher chances of competition from companies under the Terminal Services Agreement and the national long distance rate decrease.Finally, a predicted economic downturn in the economy projects a decrease in revenue and shareholders may not get a reasonable rate of return.Several courses of action and options were discussed during an executive meeting. Fagan felt that an additional group of specially trained operators in MRS services would need to be hired and equipped for...

Find Another Essay On Newfoundland Telephone Company Ltd. & The Message Relay Service

Changes of telephone’s impact on society

2084 words - 9 pages of the biggest scale company of telephone and Phone Company in the world. In order to make further profit and reduce their existed heavy costs, they decide to remove the landlines, in other words, they quit the traditional telephone service, because of it’s expensive overheads. The figure “For the incumbent local exchange carriers, revenue from wireline telephone service fell to $130.8 billion in 2007 from $178.6 billion in 2000 — a 27 percent

Investing Telecommunication in Indonesia Essay

830 words - 4 pages years in business as the company added a lot to their services over that time. Hamilton Telecommunications has grown to not only provide local telephone service and relay services, but also to provide internet service, information systems, call center services, long distance, and cable television for its customers. Since their establishment, the company has added many of separate divisions for different types of services that are provided. The most

Wide Area Networks

2918 words - 12 pages any problems which may arise.WAN technologies function at the lower three layers of the OSI reference model: the physical layer, the data link layer, and the network layer. A point-to-point link provides a single, pre-established WAN communications path from the customer premises through a carrier network, such as a telephone company, to a remote network. A point-to-point link is also known as a leased line because its established path is

Unit 1, Business at work

3960 words - 16 pages have noticed this information to be changed.Scream.co.uk Ltd classifies their internal communication by the following:*Face to face contact*Internal telephone calls*Notices*Memos*Internal e-mail*MeetingsIn this company communication is planned through different contacts as possible to help to keep business efficient within Scream.co.uk Ltd, good communication is compulsory here.If communication was poor than Scream will suffer from possible

Technology's Hold on Civilization

1757 words - 7 pages communication. Guglielmo Marconi, an Italian inventor, proved that communication by means of radio was very possible when he sent and received his first radio signal in Italy in 1895. By 1899, he flashed the first wireless signal across the English Channel and two years later received the letter "S" telegraphed from England to Newfoundland. This was the first successful transatlantic radiotelegraph message in 1902.Wireless signals proved effective in

Frame Relay and Asynchronous Transfer Mode

850 words - 3 pages traffic across a wide geographical area, such as Local Area Network (LAN) connectivity. Fixed bandwidth connections are also supported under the ATM service option. Access speeds of 56 Kbps to 148 Mbps are supported.Frame Relay Service is a statistically multiplexed data service that allows for the transfer of variable length frame across a wide geographical area. Users access the service via a digital connection, or local loop, to a frame relay port

Biography of Alexander Graham Bell

1527 words - 7 pages . Figure 2: Bigger than a man’s hand, coaxial cable transmits hundreds of telephone conversations simultaneously. One high frequency carrier can carry many speech currents at the same time. The Bell System has been able to reduce greatly cost long distance telephone service. The Laboratories pioneered the development of coaxial cable and microwave radio relay system that can be used to transmit television programs and hundreds of telephone conversation

Benitez Computers solution by Contract Law

1020 words - 4 pages . Gerrard and Mr. Torres before they made an offer with another company, they also had the right to reject their offers. So no contract had been formed. This is clearly illustrated in the case of Powell v Lee. Under this circumstance, Benitez Computers Ltd would be in a safe position in the law with respect to the two potential contracts. And they did not to take the responsibilities for these two failed potential contracts.However, the case would be

T1 Dedicated Voice

998 words - 4 pages OverviewOur company has decided to go with the T1 dedicated voice system for our companies communication needs and for companies considering the many alternatives for long distance service, there are two main formats commonly used to transmit long distance voice traffic. The most ubiquitous form of long distance calling is the switched call. These calls originate from regular POTS (Plain Old Telephone Service) lines and are routed through the

Communication Processes Between People

789 words - 3 pages -establish the original methods while using high-tech systems. Thus, as technology increases, we can clearly see attempts to get back to the "old way" through usage of time saving methods. One benefit of high-tech communications systems is the ability to make previously impossible communications possible. Think of the father and son separated by an ocean, one in England, the other in Newfoundland. This is where the telephone plays

What differences and similarities existed between the development and the social work of the telegraph and the telephone?

3608 words - 14 pages knowledge ultimately gave him the advantage that allowed him to narrowly beat his competitors.Development and establishmentLike the telegraph, the telephone's development was the product of private investment. The patent for the telephone was initially offered to the Western Union Telegraph Company. Their refusal was an indication of a prevailing attitude of the period: that the telegraph provided a more than adequate communication service and there was

Similar Essays

How Can The Company Fx Solutions Financial Services Ltd Improve Internal Communication?

1495 words - 6 pages , policies, memos, etc. - and unofficial communication. There are three interdependent areas in the company FX-Solutions Financial Services Ltd where problems occur and must be addressed in order to improve the internal communication: • Company’s culture and environment. • Clear definition of what needs to be communicated and by whom. • Systems, which company creates to allow and support the internal communication. Let me state some examples of the

Discuss Competition Between Women In "The Snow Child," And "The Company Of Wolves." If Women Are Subjugated In These Stories, Why Do They Work Against One Another Instead Of Banding Together? What...

1776 words - 7 pages Discuss competition between women in "The Snow Child," and "The Company of Wolves Discuss competition between women in "The Snow Child," and "The Company of Wolves." If women are subjugated in these stories, why do they work against one another instead of banding together? What message does their competition convey? "The Snow Child" and "The Company of Wolves" in "The

An Analysis On The Service Gap Between Customer’s Expectations And Experience Received From Wan Hai Lines (Maritime Shipping Company) In Penang

1116 words - 5 pages . Oliver (1997) described service quality as the result from customer compared between their expectations about the service they will use and their experiences about the service render by the service company. 1.2 Problem Statement Service quality is the degree to which the excellent performance of service companies matches customer expectations and experiences (Anjor and Kumar, 2013). Services have four major characteristics such as intangible

Newfoundland's Entry Into Canada In 1949

1601 words - 6 pages borrow money from Canada to pay Newfoundland's bills. British taxpayers had enough tax burdens without paying more to keep Newfoundland going. "Don't count on us" was the message Newfoundlanders heard from the British government in 1947.Canada was as unwilling as Britain to see a responsible government established in Newfoundland, but was willing to receive Newfoundland as a tenth province with open arms. Canada was initially not willing to pay the