Minado Japanese Seafood Buffet within the Mashatu Group Ltd. has been operating for approximately 10 years. With the thriving success of many locations of Minado restaurants in the North East, Mashatu Group Ltd. decided to open a new location in Georgia entitle Nori Nori Japanese Seafood & Sushi Buffet. On October 20, 2008 the door of Nori Nori unlock to attract the public’s appetite. Although Nori Nori has only been open for one year and one month, there have already been two different General Managers; Michael Fuller and Kenny Ly. However, the most recent General Manager is Hien Thach.
Hien Thach has been there before October 20, 2008. She began working at Nori Nori around August as a server in training. Even though she has prior experience as a server, she still has to go through the fundamental training for Nori Nori and at the same time assist new servers. Through exceptional performance and with the position of assignment manager open, Ms. Thach was offered the promotion in February 2009. From February to May Ms. Thach was in charge of supervising the servers, hostesses, and kitchen staff. Beside from overseeing the staff she is in charge of the daily routine and the smooth running of Nori Nori. Sadly, with the termination of the General Manager Kenny Ly, Ms. Thach was given the option of another promotion in May. With careful deliberation and careful assessment, Ms. Thach accepted the offer. For 6 months Ms. Thach has operated Nori Nori and has been handling the minor to major details.
Therefore, one of the reasons I decided to interview Hien Thach is because she is my General Manager and another one is because she is my friend. From a server to GM she has experience many problems at Nori Nori. While a server, she encountered problems but the way she handles the problems differs from how she would handle it now as a GM. Being GM she has to consider all the inconsequential rules and regulations to up held as not to upset the guest or create a lawsuit to transpire.
During the discussion of the impact of law on daily operations, Ms. Thach touches mostly and mainly on harassment, whether it is racial or sexual. Since working at a restaurant and interacting with people all day, incidents of harassments does emerge. To offer an answer, Ms. Thach provided information from a Non-Exempt Employee handbook that the staff at Nori Nori should follow. One of the policy is the Anti-Harassment Policy stating that The Company expressly prohibits any form of harassment relating to employee’s race, color, sex, religion, national origin, ancestry, citizenship, age, disability, veteran status, pregnancy or on any other applicable legally protected basis but it is not limited to slurs, jokes, or any verbal, graphic, or physical conduct that can cause a person to feel uncomfortable or at risk. I further asked Ms. Thach if there has ever been a case of harassment at Nori Nori. Her respond was yes, but it wasn’t a major case where the customer would pursue in...