This website uses cookies to ensure you have the best experience. Learn more

Operation Management Chrysler: Essay

2630 words - 11 pages

Term projectOperation ManagementCHRYSLER:Total Quality ManagementSubmitted to Dr. Chafik AbidCONTENTS-Introduction………………………………………………….-Chrysler Total Quality management……………………….-Chrysler SWOT Analysis……………………………………-Chrysler service Quality……………………………………..-Chrysler service and dealership Problems (Middle East)…-Chrysler Service solution…………………………………….-Conclusion…………………………………………………….-Work Cited……………………………………………………INTRODUCTION:DaimlerChrysler AG with its businesses Mercedes-Benz Cars, Daimler Trucks, Daimler Financial Services, Mercedes-Benz Vans and Daimler Buses, is a globally leading producer of premium passenger cars and the largest manufacturer of commercial vehicles in the world. As it can be seen above that the integration of the two different companies with similar line of production makes the company stronger, reliable, and caters the best for its customer needs and satisfactions. As a result, we chose this company to discuss further on its Total Quality Management and other related issues.Total Quality Management is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is "Do the right things, right the first time, every time". TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor. TQM has three main principles. The first and major TQM principle is to satisfy the customer--the person who pays for the product or service. Customers want to get their money's worth from a product or service they purchase. A second TQM principle is to satisfy...

Find Another Essay On Operation Management CHRYSLER:

Daimler Chrysler Essay

1192 words - 5 pages employees. All these were sufficient enough for the share market to slide and bring down the sales. Daimler wanted to wash Chrysler off its hand and shelled $7.4bn to Cerberus capital management leaving both the merger companies at loss (Financial Times, 2007) Suggestions With two big auto giants merger resulting in the one of the worst mergers in the automobile sector leaving the companies with their biggest blunder ever made, could there be any

The Effect of a Struggling Economy on the Auto Industry

1399 words - 6 pages bailout money by June 2010, and to issue an IPO before the year is over. Troubles for Chrysler began in 2006 with rising fuel prices. Chrysler built vehicles on a “Build it and they will buy” principle (unlike Ford and GM who built vehicles after dealers ordered them which meant an extended inventory period and operation cycle. Cash tied up in illiquid inventory caused cash flow problems as sales began to plummet. Both Ford and GM received

Data, Information & Information Systems

2858 words - 11 pages analysis. The material includes two of correlative cases. One of the cases is focus on database, which is about database management systems to help a company get a better understanding of clients. The other case is based in two big auto makers in U.S auto industry, which are Chrysler and General Motors. This case is talk about how these two corporations improve on their information systems. Then, how the new systems to help the organizations walk

Crysler Corporation History

5273 words - 21 pages It would be true to say that Chrysler Corporation was born long ago before the year 1925 (when it was officially established). It was started as a result of Walter P. Chrysler's efforts to create a car that would be affordable and competitive in the market. The first car would incorporate four-wheel hydraulic brakes and a high-compression six-cylinder engine.In 1924, New York for the first time saw a car that became the ancestor of all

Daimler-Chrysler merger

3251 words - 13 pages , German board members are relocating their departments to Stuttgart-Untertuerkheim, closer to production facilities (DaimlerChrysler creates new management model, 2006).There will be closer collaboration between Chrysler and Mercedes car groups in order to reuse resources and achieve economies of scale. The organizational change will also aid in knowledge transfer, process standardization, and improved collaboration between the two teams. One of such

Strategic Change: The case study of Daimler Chrysler

6544 words - 26 pages ; Pual, 2003). In addition, the advance of management, product system and product innovation will help enhance the quality of doing business which leads them to obtain competitive advantage in car industry (Securities and Exchange Commission Washington, D.C, 1999). As a result, after merger between Daimler-Benz and Chrysler, DaimlerChrysler might gain the differentiation in auto marketplace.2. ProductionThere are the difference in terms of

Putting a Price Tag on Information: A Study of Electronic Data Interchange

816 words - 3 pages , Inc. in Illinois, sought to establish more accurate formulas in calculating a more effective ROI for EDI and make their findings available for management to make more informed decisions.The researchers chose Chrysler Corporation to use in the study because the company had been using EDI for the last 10 years. This gave the researchers over a decade of data to use to find out if the company had achieved its goal of reducing the cost per vehicle by

Taller de especialidades automotrices Treviño

2434 words - 10 pages organizational culture, a management by objectives control system and a reward system culture.BackgroundIntroductory Paragraph: The "Taller de especialidades automotrices Treviño" was founded in Matamoros Tamaulipas Mexico in 2003 (Appendix A). The business is an automotive repair shop and it provides preventive and corrective maintenance services according manufacturers' recommendations for most makes and models of automobiles (GM, Ford, Chrysler

Values-Based Leadership

1407 words - 6 pages , 2001). This leadership is clearly seen in operation in the following companies: Nestle The company’s management and leadership principles state that “people are Nestlé’s most important asset.” The Nestle chief executive officer Peter Brabeck- Letmathe says that all this is embodied in the talents that the company nurtures. He says that "We want to make sure that employees at all our regional companies maintain their original cultures, but

General Motors and Chrysler Merger

2633 words - 11 pages Executive SummaryHuman Resource Management is not still viewed as a critical strategy in merging companies, especially at the early stages of the process. This is really strange as the cultural incompatibility between the two merging companies causes a lot of obstacles and problems. I believe that Human Resource departments can significantly influence the most. Nevertheless, GM and Chrysler need to take account certain factors in their

Mergers & acquisition

3019 words - 12 pages one between Chrysler and Daimler-Benz. Although it was once hailed as the union of two world-class auto makers, the Chrysler operation has been hemorrhaging cash, many former Chrysler executives have quit or been fired, and the company has announced massive layoffs. It has been suggested that the reason why DaimlerChrysler shed its US executives was the fact that the Americans had a hard time getting along with the German side of the corporation

Similar Essays

Chrysler Essay

837 words - 4 pages acquired the Fargo Truck Company and the Dodge Brothers Company and began selling vehicles under those brands: that same year, it also established the Plymouth and Desoto automobile brands. Chrysler was sold to an American private firm Management and renamed Chrysler, LLC, in 2007. Like the other Big Three             Automobile manufactures, Chrysler was hit hard by the automotive industry crisis of 2008-2010, and along with General Motors

How Chrysler Handled The 2007 Recession In Regard To Their International Strategies

1139 words - 5 pages 19th December 2009, Chrysler closed all the manufacture operation to reduce its cost as well as to make its stock meet the market demand. At the same time, Chrysler laid off 32 thousand employees to reduce its expenditure. Also, Chrysler had asked US government for help. By the end of 2008, US government provided $4 billion to rescue this auto giant. Then the US government pressurized the creditors (the debt valued $6.9 billion) made significant

The Marketing Environment: Chrysler Corporation Essay

746 words - 3 pages competitors, become the fourth largest provider of financial services, restructured some of its brands, closed American plants, sold off some of its divisions, and has expanded operations and modernizations in many of its Canadian and American factories.Competitive ForcesNow that the DaimlerChrysler conglomerate has been undone and a private equity firm is set to take over operation of Chrysler, current and would-be owners of new Chrysler

Daimler Chrysler Essay

3781 words - 15 pages manufacturing facilities in the U.S., Mexico, Argentina and Brazil will be idled. Chrysler?s hourly and salaried workforce will also be cut by 20% over the next three years. Such measures are being taken to try and gain some competitiveness back. Canada managed to avoid any closures, but they lost their plans to expand the Pillette operation, which will probably cause a closure in 2003.President of the Canadian Auto Workers union, Buzz Hargrove