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Organisational Learning Theorists And Theories Essay

2102 words - 8 pages

One theory that I have found useful and rather easily simple to relate to an organisation context is with the use of Chris Argyris and Donald Schon's theory of 'Single and Double-learning'. For Argyris and Schon learning involves the detection and correction of error (Argyris, C. et al, 1978:2). Where something goes wrong, it is suggested, an initial port of call for many people is to look for another strategy that will address and work within the governing variables (Argyris, C. et al, 1974). In other words, when a problem occurs, an individual or group will seek to find a strategy to correct the problem. According to Argyris and Schon, this is single-loop learning. Another response is to question to different problems themselves, and then to subject them to critical analysis. This they describe as double-loop learning.Although it is suggested that organisations should adapt to double-loop learning in order to correct their errors, there are still a large amount of organisations which only adapt to single-loop learning as their correcting method. For example, my experience within a sales company (Pro-Sales/Cobra Corporation), most employees's struggled to sell their goods because they only experimented with a small amount of selling techniques, and regularly used the techniques which created successful sales for themselves as an individual. On the contrary, I discovered that there are many different categories of people in relation to personalities. I then analysed the different personalities of the people and set them out into separate groups, and furthermore experimented which selling techniques suited them most. According to Argyris and Schon, the other employee's implemented only single-loop learning, whereas I implemented double-loop learning due to further analysis which led to more advance understanding of the customers.According to Robbins, S. et al, leading organisations such as BP fuel and Electronic Arts implement double-loop learning and form long term strategies towards the majority of their plans hence their successful growth of the organisation, whereas smaller organisations will only implement single-loop learning in order to deal with their errors (Robbins, S. et al, 2004: 583). For example, a local cake store will bake a different variety of cakes to sell. As time passes, most of the cake store will stop the production of a poor selling cake, but a continuous learning cake store, will seek external advice such as taking consumer suggestions in order to gain a competitive advantage over the other stores.Throughout my studies of Argyris and Schon's theory, I have learnt that it is important to gain a habit of double-loop learning, in order to understand a further analysis of the problem. This also enables a larger chance of preventing the error in a more regular occurrence. Double loop learning should be implemented in any organisation throughout employees as individuals or teams, since it proves itself useful towards the...

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