This website uses cookies to ensure you have the best experience. Learn more

Organization Analysis

2554 words - 11 pages

Section 1: The following study will focus on the UK Retail Banking Operation of Lloyds TSB Group Plc: Lloyds TSB Bank (LTSB). Over the last 25 years companies operating within the retail banking environment have experienced much instability and fluctuation. Preston & Hayward are particularly salient in their remarks: 'Retail banks have moved from operating within a static, largely closed operating environment, to conducting business within a highly open, turbulent and competitive environment.' (1999)Using an adapted version of PESTEL (Johnson et al, 2006, p68); we can identify several macro-environmental influences and in-turn identify the Key Drivers of Change (KDCs) that impact upon ...view middle of the document...

Using Porter's Five Forces framework (Porter, 1980) we can gain further insight into the relationship between industry competition and the Key Drivers of Change. Hence; where there is a relatively low cost and low risk of switching financial service providers; the big four (Barclays, HSBC, LTSB and NatWest) are subjected to the associated pressures of an intensely competitive environment. A by product of this correlation is that smaller players have either entered the market or 'blossomed' as a result of offering specialised products and superior service.Therefore, the rudimentary key drivers of change are: i) The continuing deregulation of the Financial Services sector spurring unprecedented and unexpected levels of competition, ii) evolving customer needs and market requirements and iii) shareholders' expectation of sustainable and profitable growth.Section 2: Lewin's three step model (1958) suggests a method to improve the implementation and lasting success of procedural changes, however Dawson & Wilson as cited by Burnes (1996) believe that such a process does not 'address crucial issues such as the continuous need for employee flexibility and structural adaptation'. Given the 'complex interplay of multiple variables' within the organisation (Burnes, 1996) it is my recommendation that LTSB, who operate in an ever-changing environment, should adopt an ever-changing approach to performance improvement.Therefore, LTSB should follow an 'emergent approach to organisational change' (Burnes, 1996) and aim to become a learning organisation (Nonaka, 1991; Garvin, 1993). As defined by ISO; 'Total Quality Management (TQM) is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.' (2006). A TQM 'ethos' would help LTSB to achieve this, improving efficiency and effectiveness. In terms of problem solving and achieving strategic goals I suggest the following changes:Slattery & Nellis suggest that 'Retail banking is now a commodity service' (2004) considering this and the broader key drivers; it is of utmost significance to gain distinction amongst the competition and favour in the minds of both customers and shareholders. LTSB could achieve such 'distinction and favour', by exceeding stakeholders' expectations via the delivery of high quality service.However, for LTSB to preserve sustainable and profitable growth they must also achieve a strong sales performance via the retention and attraction of customers, in-turn growing their market share and increasing important revenue streams. Therefore, in addition to a sales performance KPI, an important internal organisational change should be establishing other prominent performance indicators such as staff satisfaction, service quality and security control.Branch staff have the greatest exposure to the customers and via...

Find Another Essay On Organization Analysis

Identification and Matrix Analysis of an Organization

1968 words - 8 pages ), states that a SWOT analysis is the “fundamental methodology” for devising the organizations strategy. I will briefly discuss and describe each strength, weakness, opportunity and threat listed in the matrix above. SWOT Analysis Strengths 1. Company size. Cargill is a huge company, Kneen (2002), states that the organization is expanding into every facet of the “global food system”. Cargill News Center (2014), reports that the second quarter

Organization analysis: Issues related to employees motivation

3923 words - 16 pages and accelerating their individual development.Furthermore, the organization as a whole is democratic. Individual input is encouraged. The company's structure is decentralized. Business units that perform well have a very high degree of autonomy. AE managers feel that the strong business-specific focus brought by decentralization is a key factor in the firm's recent success. The good management-employee relationship is also an important character

Consumer Buyer Organization Behavior in Marketing Analysis

1939 words - 8 pages INTRODUCTION In this assignment the author has broken down in detail consumer buyer and Organization behavior in the concept of marketing analysis on the basis of existing theory The subject will analyze the concept of consumers and organization buyer behavior with the aid of some example on the securities industry. Consumer Buyer Behaviour According to Armstrong and Kotler (2013) consumers buyer behavior means the purchasing

Analysis of an International Organization: Costco

1842 words - 8 pages Analysis of an International Organization Nature of the Organization Costco’s business strategy is different from their competitor’s in the wholesale retail industry because their purpose is to keep overhead down and pass the savings to their customers. They do this by choosing not to advertise, sell fewer brands and having an innovative approach by having their own manufacturing facilities for a variety of merchandise. Costco does not market

Organizational Culture: MGT 331 - Analysis of my organization cultures

555 words - 2 pages the behavior of its members (p. 43). The following analysis will discuss conditions within my organization in achieving organizational culture.AnalysisThere are five key conditions on how my organization can achieve a high-performing organizational culture. First, the company should have a relevant focus when implementing change initiatives. Such initiatives should concentrate on definite outcomes and be instituted based on real-life, real-time

An analysis of Security Management in an organization

9269 words - 37 pages CHAPTER 1INTRODUCTION TO SECURITY MANAGEMENT1.1 Security ManagementThis research project on "An analysis of Security Management in an organization" refers to the management of security in different organizations and the measures taken to stop hackers from breaking into their systems. There are many things that have to be taken into account by the security analyst to secure the data of an organization and manage the security. Certain things that

Global Organization Analysis

1582 words - 7 pages standards in member countries, encourage wealthier nations to remove trade policies and barriers that are unfair, and to commit the countries to open their markets further to developing nations. This paper will focus on the role of the World Trade Organization (WTO), its impact on promoting international trade, and an example of the WTO's involvement in promoting international trade. Finally, the WTO will be compared to that of a regional financial

Why is Strategic Recruitment Critical to the Success of an Organization: Case Analysis

980 words - 4 pages Case Analysis: Interviewing, Hiring, and Selection Raymond Buckingham Kaplan University   Why is Strategic Recruitment critical to the success of an organization in meeting its goals and mission? Heidrick & Struggles International, Inc. Heidrick & Struggles International, Inc. is an executive search firm whose primary business model is strategic recruitment for high level executive placement for clients. Companies will need to have

1. Conduct organization evaluation by using any one (1) of appropriate analysis tools ( Porter 5 Forces or PEST Analysis ( Political, Economic, So

727 words - 3 pages PEST Analysis is very important in an organization. In addition. there are also factors that can influence the performance of an organization of the company. As such, there are several factors that play an important role in a business that can bring success. There is analysis that can influence the development of an organization or company. It is the analysis of PEST analysis that include Political, Economic, Social and Technology. A PEST

Budget analysis and justification for nonprofit organization

1611 words - 6 pages Since Macon Adult Day Care is not operational as of this date it does not have an accurate operational costs analysis of its facility. However it can be estimated at what it will cost to get the facility operational and staffed. In order to review financial records and planning as well as setting up a mutual funds account to have the profits from the operations grow. The following financial proposal is presented: Macon Adult Day

Description and Analysis of Freemasonry Organization

1639 words - 7 pages One of the most controversial topics that seems interesting, and occurs now on Earth, is that people are being exploited and deceived. Earth is being assaulted and destructed day after day by one organization. The organization was created in 1717. They do not pray only for the father of Hebrew Scriptures, they worship the old gods of old mysteries. They believe that god was human and have created Jesus (Keohane, n.d). They were planning on

Similar Essays

Organization And Management Analysis

1071 words - 4 pages styles are the basic methods for managing.Organizational Theory Resembling My OrganizationIn my organization, I can see that the Contingency/Decision Making Theory is used as the Organizational Theory. The organization takes into account all its individual aspects and utilizes its analysis of the variables to make the best decision for the organization.Management Theory & Style Resembling Management in My OrganizationIn my organization, I can

Vestel Organization Structure Analysis

7328 words - 29 pages ………………………………93.3. ENVIRONMENTAL UNCERTAINTY……………………………………….94. ANALYTICAL STUDY OF THE ORGANIZATION………………………………..104.1. SWOT ANALYSIS…………&hellip

Swott Analysis: Beauty Line Organization

1933 words - 8 pages SWOTT Analysis The proposed SWOTT Analysis is prepared for the Beauty Line Organization. The report will present an analysis of external and internal environment and various recommendations for the firm to improve its profitability. SWOTT ANALYSIS TABLE Factors Strength Weakness Opportunity Threat Trend External Factors Legal and Regulatory Certified and Licensed products High involvement of government and legal regulations Expansion

Political Analysis Of An Organization

1799 words - 7 pages hinder of facilitate the success of the change to the front end/back end design (Dynacorp Revisited, 2005: M-2, 85). POLITICAL ANALYSIS Stakeholders The political analysis of an organization begins with the identification of the stakeholders “groups that have a shared ‘stake’ that is affected by what the organization is and how it carries out its activities (Ancona et al., 2005: M-2, 35)” The CEO of Dynacorp is ultimately responsible for