Organizational Behavior At Lewis & Lewis P.C.

4655 words - 19 pages

Lewis & Lewis, P.C. is a small, Jackson-based accounting firm that employs thirty-five people and was founded by Phil Willis in 1968. It exhibits many interesting aspects of organizational behavior, which we will examine below from several perspectives. After examining the company's current policies and practices, we will evaluate its status in the transition from the 'old' to the 'new' model of organization, and recommend some changes that may improve the way Lewis & Lewis operates.From a Strategic PerspectivePhysical DescriptionLewis & Lewis, P.C. is located in a quiet suburb of Jackson, Michigan. It is a forty-five minute drive from Lansing. The two-storied building is built on a slightly elevated hill with spacious parking lots in the back and to one side. The outer walls are of a pleasant beige brick which is in keeping with the calm atmosphere of the community and of the landscape. Right in front of the building there are columns and the large main entrance is toward the rear off the parking lot.The appearance of the building is well harmonized with the surroundings. However, it gives guests the impression of dignity and openness.Directly inside the main entrance to Lewis & Lewis is a small but welcoming lobby, with a natural stone floor, stylish but difficult to walk on in heels. There is a narrow open closet for guests to hang their coats, and several chairs arranged around a table on which are placed the company newsletter and other publications. The receptionist's desk is facing the entrance door, and behind it sits a friendly young woman. The partners' offices are found against the two farthest external walls, noticeably removed from the rest of office. The other external walls are lined with the offices of the professionals, with large windows overlooking the pleasant exterior. The remainder of the office space is segmented with partitioning walls, forming a sort of cubicle labyrinth. In the center of this maze is a small kitchen where employees gather and converse informally. Adjacent to the kitchen is a small work area with copy machines and office supplies. In a corner of this floor is a set of uninviting stairs leading to the ground level, where the conference room is located. The conference room itself is spacious and handsomely decorated, with a large table and comfortable chairs, a video center with television and VCR. The seating is limited to fourteen people.Task and Job DescriptionTasks are distributed on the basis of specialization: auditing, tax, government and consulting. Very few tasks are performed by routine; each day may include new procedures for each employee.Jobs in this accounting firm are created by the customers' needs, and therefore vary greatly from client to client. Each employee does most of his work based on experience, not according to standard procedure. This individual-style process replaces clearly defined tasks in the firm. However, there is no job rotation between...

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