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Organizational Behavior Terminology And Concepts Essay

1197 words - 5 pages

An organization, when working properly, can be compared to a well-oiled machine. All parts, or departments, within the organization require careful maintenance in order for the entire organization to remain dynamic, competitive and most important, successful. Various elements can play a significant role in the future of an organization, but none more important than the employees who keep each department running smoothly. This paper will discuss, in detail, organizational behavior terminology and concepts as they relate to The Lending Connection."Organizational behavior (OB) is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations and how organizations respond to their environments" (George & Jones, 2005, p. 4). For an organization to create a sense of respect and unity for its employees, harmony within the organization is imperative. At The Lending Connection (TLC), the atmosphere was particularly comfortable. The owner, Duane Wellhoeffer, spent countless hours designing department competitions and training seminars to help his employees achieve success and also, to express his appreciation for the hard work the employees demonstrated each month. The salespeople at TLC were all unique and required different motivation and help. Management closely evaluated each team member's weaknesses and strengths in order to determine exactly where and how help was needed. Many of the salespeople required weekly one-on-one meetings with his or her manager to assess individual and company goals. Employees were not faulted for the extra one-on-one time but were praised for asking for additional help. Monthly awards were given to the top producers for each department and the top two sellers were given a $2000 bonus. The award ceremonies routinely took place in a high-priced restaurant which was paid for by the company. All employees were invited to attend and most did. In turn, employees were exceedingly excited about work each day and often became close friends with fellow co-workers. George and Jones (2005) stated that most people believe that a happy employee is also a productive employee. At TLC, many of salespeople did not prove productive because of the failing housing market, but working in an atmosphere which is lively, fun and exciting facilitated The Lending Connection in keeping a happy work environment."Organizational culture is the set of shared values, beliefs, and norms that influence the way employees think, feel, and behave toward each other and toward people outside the organization" (George & Jones, 2005, p. 535). At The Lending Connection, employees provided a service to all types of people living within the United States. Within the company, employees also worked with people who had different beliefs, values and cultures and therefore, were expected to accept and embrace his or her fellow co-workers. Management strongly believed all employees had the right to...

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