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Organizational Behavior Terminology And Concepts Paper

875 words - 4 pages

Organizational Behavior Terminology and Concepts Paper Paul Foster University of Phoenix MGT 307 Patrick Bliss March 8, 2010 Organizational culture and behavior, diversity, communication, business ethics, and change management are all concepts that every organization deals with but which could be totally different in each organization. The course of this paper will dive into the meaning of these terms and the personal experiences in dealing with each within the organization of Regional Transit. Organizational behavior can be defined as "actions and attitudes of individuals and groups toward one another and towards the organization as a whole, and its effect on the organization's functioning and performance" (Business Dictionary, 2010). The behavior of individuals in any workplace setting can affect the way the organization is viewed in the public eye. Organizational behavior studies individuals and their relationships they have with other individuals within the organization. This study can then be used to develop a positive and more productive working environment for all individuals. "Organizational culture is the ways an organization conducts its business, treats its employees, customers, and the wider community" (Business Dictionary, 2010). At Regional Transit the business is to provide a service for the public to be transported to various areas within the city. All employees are to be dressed according to the job the employee is performing. When performing any job in the field or in the shop, safety must be the first concern not only for the individual but for the passengers and other public. When coming in contact with the customers, all employees are to conduct themselves in a positive manner and represent Regional Transit in a positive light. The main theme at Regional Transit is that the customers come first since they are who keeps the organization in business. Diversity can be defined as "the feature of a mixed workforce that provides a wide range of abilities, experience, knowledge, ethnicity, sex, religious beliefs, age, and other attributes" (Business Dictionary, 2010). At Regional Transit there are a number of individuals from different diverse backgrounds. Diversity within an organization can provide a wide range of knowledge and information about the differences in various cultures. Regional Transit has always been known to hire individuals from all walks of life, which in turn could provide new knowledge and experiences for other employees to gain. Different people come from different places, and the more knowledge we gain from the background of others the better rounded we become as individuals. Communication is "the two-way process of reaching mutual understanding, in which participants not only exchange information but also...

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